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At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. What this job involves: Work Dynamics
Job title: Food & Beverage & HX Lead: Employee Services Lead Navigating through the gruelling demands of dining operations For many people in the food industry, a busy kitchen and a military unit operate similarly—both require rigour, discipline and precision for success.
Position Overview
The F&B and HX Lead - Campus will oversee all food & beverage operations, hospitality experience programs, and team leadership across 2 Campus locations, while ensuring alignment with organizational objectives and client expectations.
Key Responsibilities
Strategic F&B and Hospitality Management
- Develop and execute comprehensive food & beverage and hospitality experience strategies across multiple locations
- Establish and maintain service level agreements with key stakeholders, external partners, and F&B vendors
- Lead F&B budget planning, cost optimization initiatives, and operational expenditure forecasting
- Develop and implement comprehensive hospitality management strategies aligned with client objectives and JLL standards
- Lead cross-functional teams to deliver integrated F&B and HX solutions that optimize workplace experience
- Establish and monitor key performance indicators to measure service quality, guest satisfaction, and operational effectiveness
Client Relationship Management
- Build and maintain strong relationships with clients, serving as a trusted advisor on workplace experience
- Conduct regular client meetings to discuss performance, identify opportunities, and address concerns
- Lead contract negotiations and service level agreement development for F&B and hospitality services
- Oversee vendor relationship management for catering, café operations, and hospitality service providers
- Direct procurement strategies for optimal service delivery and cost-effectiveness
- Implement vendor performance metrics and accountability systems
F&B Operations Excellence
- Oversee daily operations of campus cafeterias, pantries, coffee bars, and dining facilities
- Establish preventative maintenance programs for kitchen equipment and F&B infrastructure
- Implement food safety, hygiene, and quality control protocols in compliance with FSSAI and health regulations
- Drive menu planning, nutritional standards, and diverse culinary offerings that meet employee preferences
- Manage inventory control, waste reduction, and sustainability initiatives for F&B operations
- Coordinate special events, catering services, and VIP hospitality requirements
Hospitality Experience (HX) Leadership
- Drive workplace experience strategy development to enhance employee engagement and wellbeing
- Lead reception services, concierge functions, and guest management programs
- Implement innovative hospitality solutions including amenities management, employee services, and experience programs
- Lead space utilization analysis for social spaces, collaboration zones, and hospitality areas
- Design and execute employee engagement programs, wellness initiatives, and community-building activities
- Manage conference room services, meeting support, and audiovisual coordination
Compliance and Risk Management
- Lead food safety compliance programs including FSSAI licensing and hygiene certifications
- Develop and maintain comprehensive risk management frameworks for F&B and hospitality operations
- Ensure facilities meet all regulatory requirements for food service, health, and safety across jurisdictions
- Oversee allergen management, dietary accommodation protocols, and nutritional transparency programs
Team Leadership and Development
- Build, mentor and develop high-performing F&B and hospitality teams including chefs, service staff, and coordinators
- Foster a culture of continuous improvement, service excellence, and guest-centric operations
- Conduct regular training programs on customer service, food safety, and hospitality standards
Financial Management
- Develop and manage annual operating budgets for F&B and hospitality operations
- Identify cost optimization opportunities while maintaining service quality and guest satisfaction
- Analyse financial performance including cost per meal, subsidy management, and revenue generation
- Prepare regular reports for clients and leadership on operational metrics and financial performance
EHS Compliance & Risk Management
- Manage EHS checklist and monthly risk register specific to F&B operations including food safety audits
- Ensure JCAP Readiness and CMO awareness for hospitality services
Workplace Operation & Improvement Program
- Ensure workplace hospitality operations run smoothly according to KPIs with necessary administration
- Work with the team to formulate improvements, obtain approvals, and implement changes
- Stay current with industry trends in workplace dining, employee experience, and hospitality innovation
- Implement innovative solutions to enhance guest satisfaction and operational efficiency
- Lead continuous improvement initiatives based on guest feedback, data analysis, and best practices
Required Experience
Experience & Professional Capabilities Required
- 5+ years of progressive experience in food & beverage management, hospitality operations, or workplace experience roles
- Experience in managing multi-site F&B operations or corporate dining facilities
- Proven track record in hospitality management, guest services, or employee experience programs
Technical Knowledge
- Expert understanding of food safety regulations, FSSAI compliance, and hygiene standards
- Proficiency with hospitality management systems, point-of-sale (POS) platforms, and service management tools
- Working knowledge of menu engineering, culinary operations, and dietary nutrition
- Familiarity with workplace experience metrics, employee engagement strategies, and service design principles
Professional Capabilities
- Advanced communication skills with ability to influence executive stakeholders and frontline teams
- Strong analytical approach to problem-solving, guest feedback analysis, and operational improvements
- Proven record of implementing innovative F&B and hospitality solutions that drive employee satisfaction
- Customer-centric mindset with passion for service excellence and creating memorable experiences
Required Skills and Experience: Minimum 7-12 years experience in relevant role.
- Interpersonal skills with a strong client focus.
- Prior experience in customer service or client-facing roles
- Familiarity with corporate real estate and facilities management principles
- Experience in fine dining, Event operations, or high-volume service preferred.
- Proven experience managing staff (scheduling, training, performance management).
- Strong Budget management and financial skills, profit & loss statements, food & labor cost controls.
- Technical comprehension and experience with performance-based service contracts and vendor management
- Knowledge of health codes, food safety standards regulations.
- Experience conducting or overseeing inspections and compliance checklists.
- Knowledge of occupational safety requirements.
- Demonstrated Initiative
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent written and oral communication skills
- Degree or diploma in Hospitality Management/ Food & Beverage Services
