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Workplace Delivery Manager

Jones Lang Lasalle Property Consultants
Bengaluru
8-13 Years
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Job Description

  • MAJOR RESPONSIBILITIES
  • Transforming to the Workspace Team of the future
  • Participate in ad-hoc projects when required
  • Commitment to deliver the best level of service every time through obsessive level of attention detail
  • Ensures resets back to agreed format, including owning Clear Deck policy / and associated reporting to Workspace Experience team to allow for onward sharing with LOBs
  • Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean Workspace
  • Ensure there is a highly proactive, responsive, dynamic and agile team
  • Client/Stakeholder Management(in support of the Workspace Lead)
  • Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
  • Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
  • Deliver an exceptional quality of service to the Client, as reflected by Client feedback
  • Actively recover feedback from the end user
  • Leadership / Staff Management
  • Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
  • Proactively manage the team to deliver Delight
  • Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors
  • Operations Management
  • Functional operational control to deliver excellence every time
  • Implement service tasks, procedures and policies and measure performance
  • Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered
  • Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
  • Provide comprehensive Workspace management for the office premises
  • Implement and manage the change control process
  • Resolve user's complaints and concerns with solutions and follow up
  • Be able to resolve problems or improve operations
  • Implementation of service task, procedures and policies
  • Prepare risk assessments for self-delivery
  • Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations
  • Report building incident following with set escalation channels with measures and solutions
  • Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management
  • Coordinate, manage and oversee vendors to perform a wide range of Workspace-related services
  • Ensure service deliverables meet SLAs and KPIs
  • Work with all related parties on timely delivery of all services
  • Ensuring up to date information on Client s Property Services SharePoint
  • When necessary raise risks to Workspace Experience Site Lead for further investigation
  • Continuous Improvement implementation
  • Cost saving mind-set that drives value for service at every level
  • Managing budgets and ensuring cost-effectiveness
  • Collect, analyse, and report statistical data as may be required to provide accurate and current assessment of management objectives

More Info

Job Type:
Permanent Job
Industry:
Real Estate
Role:
Delivery Manager
Function:
IT
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Jones Lang Lasalle Property Consultants

We're a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
We want the most ambitious clients to work with us, and the most ambitious people to work for us. Join us.

Job ID: 120567773

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Last Updated: 09-01-2026 10:07:38 AM
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