This role requires a hands-on technical, results-oriented practitioner with a deep business process and integration consultative focus. In addition to implementation consulting expertise, this role requires a guiding approach that increases solution adoption, adds business value, and ultimately optimizes the implementation process to enhance the client experience, increasing satisfaction and retention.
ROLE & RESPONSIBILITIES:
- Deliver reliable, enterprise-grade integrations and facilitate other technical interactions during the customer journey
- Lead technical discussions with customers throughout project delivery
- Partner with Pre-Sales Architects, Consulting Delivery Managers, Implementation Consultants and Project Managers to design and implement integrated solutions for the customer
- Oversee technical development and follow standard operating procedure documentation to support technical delivery and integrations with 3rd party software
- Troubleshoot technical issues by confirming the validity of the problem and providing proven solutions
- Provide post-deployment technical support for issues related to customer integrations
- To assess integration needs/requirements, identify solutions, describe the integration process and capabilities, both during pre-sales and post-sales stages of the customer journey.
- Developing the integration solution (program coding, IPaaS orchestration, ETL configuration, etc.) and identifying necessary Workfront configuration to support the integration approach.
REQUIRED EXPERIENCE
- Bachelor's degree, Minimum 3 years overall experience in Software development
- Experience in client facing integration and/or implementation work (integration, software development, networking, operations, etc.)
- 3years working with Workfront Fusion or core concepts
- Proficient Java, PHP, or Python; and JavaScript, HTML, and CSS
- Familiarity with relational databases / SQL
- Experience with Data migration from previous client tools & systems
- Strong technical, analytical, and troubleshooting skills
- Proactive, flexible, hands-on, results-oriented practitioner with a deep business process, consultative focus
- Ability to prioritize competing tasks in a fast-paced, dynamic environment
- Strong communication skills
- Experience implementing solutions in a SaaS-based environment
- Experience implementing solutions for enterprise systems of record (e.g., ERP, HCM/HRIS, SFA/CRM, etc.)
- Experience working with 3rd party software integrations
