Job Description
Hiring: WFM Analyst International Process
Indore | Pune | Bangalore | Hyderabad
5-Day Week | Rotational Roster
We are looking for a detail-oriented WFM Analyst to manage workforce planning for an International Process .
Key Responsibilities
Forecasting capacity planning
Scheduling roster management
Real-time monitoring queue management
Manage shrinkage staffing optimization
Ensure SLA/KPI adherence reporting
Requirements
Graduate with WFM experience
Strong analytical Excel skills
Experience in International Voice/Blended process
This job is provided by Shine.com
