Job Requirements
Role/ Job Title:: Workforce & MIS Manager
Function/ Department: : Workforce Management & MIS
Job Purpose
The role bearer has the responsibility to plan, organize, direct and oversee the activities of the department. It also includes managing the agencies associated with the company in their assigned territory.
Roles & Responsibilities
- Carry out WFM functions for CDC, publish service levels, publish projected call volumes based on customer base/time of month, publish rostering requirements based on projected call volumes identify resourcing shortages
- Carry out WFM functions for GRD and email teams, publish service levels, publish projected email volumes based on customer base/time of month publish rostering requirements based on projected email volumes identify resourcing shortages
- Carry out WFM functions for Loan Centers , publish service levels, publish projected walk-in volumes based on customer base/time of month publish rostering requirements based on projected volumes
- Identify opportunities to automate WFM and MIS functions, identify MIS requirements for new businesses like credit card and operationalize
Education Qualification
Graduation: Any Graduation
Experience: 0 to 2 Years in MIS
