Workflow Application Architect (Bengaluru)

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This position is responsible for the delivery and execution of projects and initiatives within GTP Finance & FFP. GTP (Global Technology Product) setup enables Prudential to delivery technology as a Product to both internal & external customers. The Future Finance Program (FFP) is a Group driven program and aims to modernize Prudential's Finance function by strengthening Finance & Actuarial capabilities through enhanced data and improved systems. The FFP will be the mechanism to transform the role of Finance within the organization.

The role will work closely with UX & Workflow Product Owner and to lead the development of workflow applications, driving efficiency and streamlining processes across products within GTP Finance.

The role will require experience & expertise in ServiceNow Workflow platform for implementing automated solutions within Finance & Accounting domains. The ability to design scalable, user-friendly, and secure automated workflows will play a critical role in enabling Prudential in future Finance transformation.

Role and Responsibilities

• Architect, design, and develop workflow solutions using the ServiceNow platform. Analyze business processes and translate requirements into scalable automated workflows.
• Build and configure workflows, business rules, and UI policies within ServiceNow. Leverage ServiceNow features such as Flow Designer, IntegrationHub, and Orchestration to automate complex processes.
• Integrate ServiceNow workflows with third-party systems using APIs, web services, and other tools. Design workflows that optimize data collection, validation, and reporting.
• Maintain data integrity and security in all automated solutions
• Monitor workflow performance and implement enhancements based on analytics and user feedback
• Collaborate with business stakeholders, IT leadership, and technical teams to understand business requirements, assess technology needs, and translate them into architectural designs and solutions.
• Define and enforce Prudential architecture principles, standards, and best practices to ensure consistency, interoperability, and compliance across the IT landscape.
• Ensure good level of both technical & functional documentation for knowledge management & communications for within Engineering & Finance GTP
• Stay updated on the latest ServiceNow features and industry trends to recommend new automation opportunities.
• Consult and coach project teams. Create actionable deliverables in preparation for service transition from project to operations
  
  

Qualifications

• Total experience of 10 to 15 years out of which 5-10 years required in IT infrastructure, systems architecture, ServiceNow development and architecture with a focus on workflow automation.
• Education Level: Bachelor's degree in Computer Science, or related field (Master's degree preferred).
• Personal Attributes: Strong analytical skills, leadership capabilities, effective communication, and problem-solving ability
• Specific Skills: Proficient in ServiceNow platform capabilities, including Flow Designer, IntegrationHub, Orchestration, and Custom Applications.
• Strong understanding of ServiceNow scripting (JavaScript, Glide APIs).
• ServiceNow Certified System Administrator (CSA) – required.
• ServiceNow Certified Application Developer or Certified Implementation Specialist - preferred
  
  

Mandatory Skills

• Understanding of DevOps practices and CI/CD pipelines within ServiceNow
• Expertise in integrating ServiceNow with third-party applications using REST/SOAP APIs.
• Hands-on experience with ServiceNow ITSM, ITOM, HRSD, or similar modules.
• Knowledge of database management, reporting, and ServiceNow security features.
  
  

Preferred Skills

• Experience with IT service management frameworks (e.g., ITIL) and enterprise IT governance processes.
• Excellent communication and stakeholder management skills.
• Strong problem-solving and decision-making abilities.
  
  

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.