Workday Support Analyst

ABOUT JMAN:

JMAN Groupis a fast-growing data engineering & data science consultancy. We work primarily with Private Equity Funds and their Portfolio Companies to create commercial value using Data & Artificial Intelligence. In addition, we also work with growth businesses, large corporates, multinationals, and charities.

We are headquartered in London with Offices in New York, London and Chennai. Our team of over 450 people is a unique blend of individuals with skills across commercial consulting, data science and software engineering.

We were founded by cousins Anush Newman (Co-founder & CEO) and Leo Valan (Co-founder & CTO) and have grown rapidly since 2019. In May 2023 we took a minority investment from Baird Capital and in January 2024 we opened an office in New York with the ambition of growing our US business to be as large as, if not bigger than, our European business by 2027.

Why work at JMAN:

Our vision is to ensure JMAN Group is the passport to our team's future. We want our team to go on a fast-paced, high-growth journey with us – when our people want to do something else, the skills, training, exposure, and values that JMAN has instilled in them should open doors all over the world.

Current Benefits:

− Competitive annual bonus

− Market-leading private health insurance

− Regular company socials

− Annual company away days

− Extensive training opportunities

Role & responsibilities

We are seeking a detail-oriented and proactive Workday Support Analyst to join our HRIS team. This role is responsible for the day-to-day support, maintenance, and optimisation of the Workday system, ensuring a seamless user experience for HR, managers, and employees across the UK, US, and India.

You will act as the first point of contact for Workday-related queries, support system enhancements, and collaborate with HR and IT stakeholders to improve processes and data integrity.

Key Responsibilities

Workday Support & Maintenance

• Provide first- and second-line support for Workday-related issues and queries
• Troubleshoot system errors, data discrepancies, and integration issues
• Monitor system performance and ensure optimal functionality

User Support & Training

• Act as the primary contact for Workday users across all regions
• Create and maintain user guides, FAQs, and training materials
• Deliver training sessions to HR teams and end users as needed

HRIS Administration

• Maintain data accuracy and integrity within Workday
• Support HR processes including onboarding, offboarding, and employee lifecycle changes
• Assist with security roles and access management

Reporting & Analytics

• Build and maintain standard and ad hoc reports using Workday reporting tools
• Support HR and leadership with data insights and dashboards
• Ensure data consistency across reports and systems

System Enhancements & Projects

• Support Workday releases, updates, and testing (UAT)
• Partner with HR and IT to identify opportunities for process improvement
• Assist in implementing new modules, features, or integrations

Compliance & Governance

• Ensure data handling aligns with GDPR and other regional regulations
• Support audit activities and documentation requirements

Key Skills & Experience

Essential:

• Experience supporting or administering Workday (or similar HRIS)
• Strong problem-solving and analytical skills
• Experience working with HR systems and processes
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication skills, with the ability to support global stakeholders

Desirable:

• Experience with Workday modules (e.g., HCM, Absence, Compensation, Reporting)
• Familiarity with integrations and data flows between systems
• Experience supporting a multi-country workforce (UK, US, India preferred)
• Knowledge of HR data privacy and compliance requirements

Personal Attributes

• Detail-oriented with a high level of accuracy
• Customer-focused and responsive
• Collaborative and able to work across teams and time zones
• Proactive mindset with a continuous improvement approach file