Job Description
Overview
Responsibilities:
Job Description Summary
Job Description:
Job Summary
We are seeking a skilled Workday Functional Analyst / Workday Consultant (2 - 8 years experience) to support and enhance our in-house Workday HCM application. The role involves managing day-to-day production support activities, resolving tickets, and ensuring smooth system operations.
Key Responsibilities
Provide end-to-end production support for Workday HCM modules.
Handle and resolve day-to-day support tickets, incidents, and service requests within SLA timelines.
Troubleshoot system issues, perform root cause analysis, and implement solutions.
Support business users with functional queries and system navigation.
Maintain data integrity and ensure compliance with HR processes.
Design and deliver custom reports, dashboards, and analytics using Workday reporting tools
Support ad-hoc reporting requests and analyze HR data to support business decisions.
Collaborate with cross-functional teams (HR, IT, vendors) for issue resolution and enhancements.
Perform configuration changes, testing, and deployments as required.
Document processes, solutions, and knowledge articles.
Required Skills & Qualifications
2-8 years of Workday functional support experience
Strong functional knowledge of Workday HCM.
Experience in production support and ticket management.
Exposure to modules such as Core HCM, Business Process Framework, Absence, Benefits, Compensation, Payroll etc.
Good analytical, troubleshooting, and communication skills.
Ability to work in a fast-paced, support-oriented environment.
Preferred Qualifications
Workday HCM certification (nice to have).
Experience handling incident management tools (e.g., ServiceNow, Jira).
Qualifications
Bachelors - Information Technology
