This is a remote position.
Mail:- [Confidential Information]
telecaller is a professional who communicates with prospective or existing clients over the phone to promote products, generate leads, resolve queries, or schedule appointments. They are the critical first human touchpoint in a company's customer journey.Core ResponsibilitiesOutbound Calling: Contact potential and existing customers to promote products, offer services, or generate sales leads.Inbound Support: Handle incoming calls to assist customers with inquiries, complaints, and product information.Lead Tracking: Qualify prospects, maintain accurate customer records, and log follow-up statuses in the company CRM.Target Achievement: Work to meet and exceed daily, weekly, or monthly sales and performance quotas.Follow-up Management: Nurture leads through regular follow-ups to close sales or schedule appointments for the field sales team.Essential Qualifications & SkillsEducation: High school diploma or equivalent; a bachelor's degree is often preferred.Communication: Exceptional verbal communication skills, active listening, and a highly persuasive, polite tone.Tech-Savviness: Basic computer literacy and familiarity with CRM (Customer Relationship Management) software.Resilience: The ability to handle rejection, manage call stress, and work under targets.Common Industry VariationsSales Telecaller: Focuses strictly on upselling, closing deals, and generating revenue over the phone.Customer Service: Handles inbound calls to troubleshoot, take feedback, and ensure user satisfaction.Lead Generation: Cold calls a target list to qualify leads and build a pipeline for the main sales team.
