Description
We are looking for enthusiastic individuals to join our team as Work from Home - Domestic Voice Process Executives. This role involves interacting with customers over the phone, providing them with information, resolving queries, and ensuring a high level of customer satisfaction.
Responsibilities
- Handle inbound and outbound calls to customers.
- Provide accurate information and support to customers regarding products and services.
- Resolve customer queries and issues in a timely manner.
- Document call details and customer interactions in the CRM system.
- Maintain a high level of customer satisfaction and professionalism during all interactions.
- Meet or exceed performance metrics and targets.
Skills and Qualifications
- Excellent verbal communication skills in English and Hindi.
- Strong listening skills and the ability to empathize with customers.
- Basic computer skills and familiarity with CRM software.
- Ability to work independently and manage time effectively.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks.
