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  • Posted 19 hours ago
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Job Description

  • 6+ years of hands on experience in supporting Warehouse Management Systems, including at least 3 years as an L3 / SME in a production environment.
  • Lead RCA and permanent fixes for complex, recurring FDM4 WMS incidents and problems across inbound, storage, picking, shipping, and inventory flows.
  • Troubleshoot and coordinate resolution for interface issues between FDM4 WMS, FDM4 ERP, BY OMS and other systems.
  • Define and enforce support runbooks, SOPs, and knowledge base for L2 teams.
  • Provide on call and peak season support coverage as the FDM4 WMS SME.
  • Coordinate incident bridges for critical issues.
  • Required to be available on call.
  • Interested to learn new WMS system and legacy code.

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Job ID: 138614831