Wintel L3

This role has been designed as 'Onsite with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today's fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what's next for you.

What You'll Do

Is responsible for providing advanced technical support, maintenance, and administration of Windows server environments.

Responsibilities

• Hardening documents creation and management. Ensure hardening guidelines are followed before releasing into production Customer to provide existing hardening document.
• Migration of server OS from existing version to latest recommended version.
• Daily server checklist to be maintained every day and all errors related with services to be checked & appropriate actions to be taken.
• Provide monthly reports with the service uptime and calls status.
• System health check by tool provided by Customer.
• Vendor Coordination services for Hardware break fix for all servers as per the severity levels defined for equipment.
• Orderly system start-up and shutdown as per predefined procedures.
• User Account Administration.
• Monitor CPU utilization, disk space usage, services and server logs etc. using daily checklists.
• Coordination of installation of new servers / services as per business requirements.
• Configuring the print servers and resolving printing problems of the users. To ensure that all services (e.g., Domain / DNS / DHCP / Mail / VPN / FTP services are up and running). Ensure the uptime of these services as per SLA.
• Incident management for server incidents. Root cause analysis for problem management to be carried out.
• Third party vendor management.
• Adhere to the security standards and policies of Customer.
• Manage availability (measure uptime, monitor service, report)
• Performance monitoring of servers on dailyweekly basis & actions for non-performance will be analysed.
• Performance analysis of servers.
• Scripts for ease of operations management.
• Coordinate for installation of any remote software or hardware required to secure remote connectivity to servers.
• OS installation and up gradation, including firmware up gradation, Patch installation & management of software's.
• Review and recommend software patch and/or service pack implementation.
• Schedule required downtime for maintenance, and patch installation.
• Test and verify OS software patches, fixes or enhancements for in-scope servers
• Check that appropriate version of all appropriate patches, and all appropriate device drivers
• Patch installation of software's beyond the baseline will be done based on the SOP's provided by Customer (However this would be routed through the change management process and might attract a PCR based on volume and timelines, to be discussed and agreed during such implementation)
• Escalate disk, file and share incidents as needed in accordance with the incident management
• Monitor storage devices associated with in-scope systems
• Install and configure DAS (Disks, Volumes and Partitions) under the guidelines of the ITSM change process. (Customer to provide necessary guidelines and policies)
• Check that server backup requirements are appropriate, as impacted by any change management activities involving direct-attached or shared storage moves, adds, or changes.
• Troubleshoot the logical and physical disk configurations when an error condition or event is detected, as escalated via the incident management process.
• Monitor and manage share ownership and privileges and communication to end-users of normal
• Management of DNS servers, along with synchronization between primary secondary and DR DNS.
• Provide regular reports detailing storage changes, exceptions, or incidents.
• Run/monitor native operating system or Customer-provided defragmentation utilities and procedures.
• Respond to user requests for share creation
• Provide data owner with the information on share creation or modification.
• Will take reasonable measures to confirm that only authorized users have access to Customer's environment.
• Refrain from using privileged accounts without authorization.
• Work with Customer to implement the outcome of Customer's system classification.
• Provide appropriate network and system access to allow proper operation of
• Adhere to, at a minimum, Customer's security standards and policies
• Provide auditing and reporting on account usage, monitoring and violations as per the Customer policy.
• Work with Customer to implement the agreed quality password standards.
• Use available tools to enforce quality passwords.
• Remove or change default passwords within scope.
• Granting Roles to the users
• Troubleshoot and resolve resource-access issues.
• Manage password maintenance based on Customer's policies.
• Configure user access to desired resources via configuration of users and user related attributes (such as groups) within the supported Customer environment.
• Associate end users with specific, predefined access and capability characteristics of resources.
• Reconfigure user access to a resource due to a change in the server environment (such as the domain structure, logon servers, etc.) in accordance with Customer's change policies and Change Management Process. of Users through SR.
• Add access and capability characteristics of resources to existing groups.
• Associate access and capability characteristics of resources with defined groups.
• Document user accounts added or deleted from the domains or groups.
• Change all default passwords and perform password changes to all Vendor owner user and administration passwords and will change these passwords on a periodic basis.
• Check systems within its sphere of control adhere to the agreed password standards and procedures.
• Take reasonable measures to confirm that only authorized users have access to Customer's environment.
• Verify user performance issues reported by Customer or detected via the event monitoring process.
  
  

What You Need To Bring

• To manage technical team (L1, L2) of 10-15 people and to provide L3 level support. (Must)
• To train Wintel L1- L2 resources on processes and technologies (Must)
• Window server patching (Must)
• Windows server hardening (Must)
• Window server commission and decommission process (Must)
• Windows Server OS migration (Must)
• Windows server failover clustering (Must)
• Windows server performance troubleshooting (Must)
• VMWare administration and management (Average Knowledge)
• Windows active directory/ DNS/ DHCP (Average Knowledge)
• IIS troubleshooting (Basic Knowledge)
  
  

Additional Skills

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity + 5 more

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

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Job

Services

Job Level

Specialist

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