Wintel L2 Engineer (Windows, VMware, Active Directory, Cloud Support)

Job Title

Wintel L2 Engineer (Windows, VMware, Active Directory, Cloud Support)

Experience

6–8 Years

Job Summary

The Wintel L2 Engineer will be responsible for supporting and maintaining Windows-based infrastructure, virtualization platforms, and hybrid/cloud environments. The role focuses on incident resolution, patching, system monitoring, and ensuring operational stability in line with ITIL best practices.

Key Responsibilities 1. Windows Server Administration

• Manage and support Windows Servers (2012/2016/2019/2022)
• Perform server provisioning, configuration, and patching activities
• Troubleshoot OS-level issues, performance problems, and service failures
• Conduct regular health checks and system monitoring

2. Active Directory (AD) Management

• Perform user account management (creation, modification, deletion)
• Manage Group Policies (GPO), DNS, DHCP activities
• Handle AD-related service requests and basic troubleshooting
• Support access management and security compliance tasks

3. VMware / Virtualization Support

• Provide support for VMware environments (vSphere, ESXi, vCenter)
• Perform VM provisioning, snapshot management, and cloning
• Monitor VM performance and resolve virtualization issues
• Assist in capacity management and resource optimization

4. Cloud & Infrastructure Support

• Provide L2 support for cloud platforms (Azure/AWS) and hybrid environments
• Assist with VM deployment, basic configurations, and monitoring
• Work with L3 teams for complex cloud-related issues

5. Incident, Problem & Change Management

• Handle L2 incidents, service requests, and escalation handling
• Perform initial root cause analysis (RCA) for recurring issues
• Participate in change implementation and maintenance activities
• Ensure SLA adherence and proper ticket updates

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6. Monitoring & Reporting

• Monitor infrastructure using enterprise tools
• Track system performance, availability, and alerts
• Maintain operational reports and compliance dashboards

7. Documentation & Continuous Improvement

• Maintain SOPs, runbooks, and knowledge base articles
• Support audit and compliance requirements
• Identify automation and improvement opportunities

Required Skills

• Strong experience in Windows Server administration
• Hands-on with Active Directory (User mgmt, GPO, DNS, DHCP)
• Good experience in VMware (vSphere, ESXi, vCenter)
• Knowledge of Cloud (Azure / AWS – basic exposure)
• Familiarity with ITIL processes (Incident, Change, Problem)
• Exposure to monitoring and ticketing tools

Preferred Skills

• Experience with patching tools (WSUS, SCCM, etc.)
• Basic scripting knowledge (PowerShell)
• Exposure to backup, DR, and security practices

Soft Skills

• Strong troubleshooting and analytical mindset
• Good communication and stakeholder handling
• Ability to work in 24x7 support / shifts