WINDOWS L3 - SUPPORT ENGINEER - CISCLD

Key Responsibilities:

• We are seeking a highly skilled Windows L3 Support Engineer to act as a senior technical specialist responsible for managing and supporting enterprise Windows and VMware environments
• The role involves advanced troubleshooting P1 P2 incident management infrastructure stability and mentoring L2 engineers
• The candidate will play a critical role in ensuring high system availability operational excellence and continuous service improvement in a shift based support model
• Perform advanced troubleshooting and resolution for complex Windows and VMware infrastructure issues
• Act as the primary escalation point for L2 teams
• Lead P1 P2 incident bridge calls war room and ensure timely resolution
• Ensure system uptime stability and performance optimization
• Collaborate with clients and stakeholders for issue resolution and service improvements
• Conduct root cause analysis RCA and implement preventive measures
• Manage and maintain Active Directory DNS DHCP Group Policies and replication processes
• Perform patch management vulnerability remediation and compliance activities
• Automate operational tasks using PowerShell scripting
• Monitor infrastructure using standard tools and proactively address alerts
• Mentor and guide L2 engineers to enhance team capability
• Follow and adhere to ITIL processes Incident Problem Change Management

Technical Requirements:

• Strong experience in Microsoft Windows Server 2012 2016 2019 2022 2026 administration
• Hands on expertise in VMware ESXi vCenter clusters
• Deep understanding of
• Active Directory architecture
• DNS DHCP
• Group Policy design troubleshooting
• AD replication concepts
• Advanced PowerShell scripting capability
• Experience with security patching vulnerability management and audits
• Familiarity with monitoring and performance tools
• Strong analytical problem solving and troubleshooting skills

Additional Responsibilities:

• Strong communication and client handling capabilities
• Proven experience managing high pressure critical incidents
• Ability to work in 24 7 shift environments
• Strong collaboration and mentoring mindset
• Experience working in large enterprise environments
• Microsoft Certifications MCSA MCSE or equivalent
• VMware Certification VCP desirable
• ITIL Foundation added advantage

Preferred Skills:

Technology->Server-OperatingSystemAdministration->Windows Server Admin->Windows,Technology->Server-Virtualization->Vmware-vCloud->Vmware,Technology->Infrastructure-Server Administration->Active Directory,Foundational->Service Management->ITIL