The Windows Infrastructure Engineer designs, supports, and evolves complex technical solutions that underpin customer-facing products and critical internal systems on our Windows platform. This role focuses on stability, scalability, and innovation, acting as a technical problem-solver, solution designer, and escalation partner across teams.
This position delivers value by reducing incident impact, improving system reliability, enabling customer success, and ensuring the organization's engineered solutions are secure, compliant, and future-ready.
Responsibilities:
- Diagnose and resolve complex application and infrastructure issues, delivering timely and accurate solutions in a collaborative environment
- Design, implement, and support engineered solutions, platform services, and mission critical systems
- Partner with customers and internal stakeholders to design solutions that meet functional, technical, and operational requirements
- Serve as an escalation point for advanced technical issues in alignment with team support policies
- Contribute technical expertise to cross-functional initiatives and interdepartmental projects
- Collaborate with third-party vendors to support and integrate key technologies
- Develop and maintain clear, scalable documentation for systems, products, and engineered solutions
- Facilitate knowledge sharing through training, documentation, and informal mentorship
- Participate in incident response, root cause analysis, and continuous improvement efforts
- Monitor, maintain, and audit software licensing and system compliance where applicable
- Support internal and external audits (e.g., licensing, security, compliance) as required
- Stay current on emerging technologies, platforms, and best practices to inform solution design and modernization efforts
- Other duties as assigned.
Requirements:
- 4+ years of experience in systems engineering, infrastructure, or platform-focused roles
- Bachelor's degree in a related field or equivalent practical experience
- Advanced experience administering and supporting Windows Server environments
- Strong background in identity management, directory services, and authentication systems
- Experience supporting database platforms and high-availability or fault-tolerant architectures
- Proficiency in powershell scripting and automation for systems management
- Strong troubleshooting skills across applications, and infrastructure layers
- Experience with issue tracking and project management tools (e.g., Jira or equivalent)
- Familiarity with version control systems (e.g., GitHub, GitLab, Bitbucket, or similar)
- Proven ability to balance customer needs with operational stability and best practices
- Ability to work independently on project-based work while collaborating effectively across teams
- Strong written and verbal communication skills, with the ability to explain complex technical concepts clearly
Preferred Qualifications:
- Relevant technical certifications (e.g., systems, cloud, or platform-focused)
- Experience in infrastructure management; familiarity with setup, maintenance, and auditing of Microsoft-based environments, focusing on AD, DFS, and IIS
- Extremely comfortable with PowerShell scripting and experience with C# to streamline system operations
- Experience with Failover Clustering, Availability Groups, Hyper-V, and DPM
- Additional experience with other scripting languages, like bash and javascript
