Windows Engineer

Own Windows 10/11 endpoint administration, troubleshooting and overall endpoint health. 
• Manage Windows endpoints using ManageEngine Endpoint Central and other MDMs. 
• Manage patch deployment, software deployment, inventory and endpoint compliance. 
• Troubleshoot complex Windows OS, hardware, driver, performance, networking and application issues. 
• Manage Microsoft Entra ID (Azure AD) joined devices and troubleshoot authentication and access issues. 
• Provide L2/L3 support for Microsoft 365 applications including Outlook, Teams, OneDrive and Office. 
• Manage application deployment, upgrades, configuration and troubleshooting. 
• Handle Windows patching and remediation of critical security vulnerabilities. 
• Troubleshoot antivirus and endpoint security-related issues. 
• Perform Root Cause Analysis (RCA) for recurring endpoint and application issues. 
• Develop PowerShell scripts for automation, troubleshooting and reporting. 
• Troubleshoot VPN, TCP/IP, DNS, DHCP and other endpoint networking issues. 
• Monitor endpoint compliance, patch status and device health. 
• Handle escalated incidents and complex technical issues within defined SLAs. 
• Coordinate with software, hardware and security vendors. 
• Maintain technical documentation, SOPs and troubleshooting guides. 
• Assist with endpoint hardening and CIS/security baselines. 
• Participate in endpoint, security and infrastructure improvement projects. 
 
 
Required technical skills: 

 
• Strong hands-on experience with Windows 10/11 administration and troubleshooting. 
• Strong experience with endpoint and patch management. 
• Hands-on experience with Intune,ManageEngine Endpoint Central or similar platforms. 
• Good knowledge of Microsoft 365 and Microsoft Entra ID. 
• Strong understanding of TCP/IP, DNS, DHCP, VPN and Windows networking. 
• Good PowerShell scripting knowledge. 
• Strong understanding of Windows security and endpoint compliance. 
• Experience with application deployment and software troubleshooting. 
• Strong incident management, troubleshooting and RCA skills. 
• Experience with IT ticketing and ITSM processes. 
 
Good To Have: 

 
• Microsoft Defender 
• Zscaler 
• Microsoft Intune 
• SSO / SAML / OIDC 
• Vulnerability Management 
• CIS Benchmarks / Endpoint Hardening 
• ITIL / ITSM 
• Endpoint automation and reporting