About the Role
We are looking for an experienced Hypervisor & Windows Engineer to manage, support, and troubleshoot our virtualization and Windows Server infrastructure. The ideal candidate will be responsible for day-to-day operations, incident and problem management, and platform reliability across VMware and Nutanix hypervisor environments and Windows Server production systems, working closely with L1 support and L3/Infrastructure Architects to ensure highly available and secure compute environments.
Key Responsibilities
Hypervisor Operations & Support (VMware & Nutanix)
- Manage and support virtualization platforms including VMware vSphere/ESXi and Nutanix AHV/Prism, covering day-to-day operations, incident and problem management (L2 escalations from L1), and RCA within defined SLAs.
- Perform host and cluster-level operations — vMotion/live migration, DRS, HA configuration, resource pools, and cluster capacity monitoring.
- Manage VMware vCenter and Nutanix Prism Central/Element — health checks, upgrades, patching, and troubleshooting component failures.
- Perform hypervisor and host upgrades/patching (ESXi builds, Nutanix AOS/AHV) including compatibility checks, rollback strategy, and minimizing downtime.
- Manage storage integration for hypervisors — datastores, Nutanix storage containers, vSAN, and SAN/NAS-backed storage — including capacity and performance monitoring.
- Handle VM lifecycle operations — provisioning, cloning, templates, snapshots, backup/restore, and decommissioning.
Windows Server Production Support
- Provide L2 production support for Windows Server environments (physical and virtualized), including OS installation, patching, performance tuning, and troubleshooting.
- Manage core Windows services — Active Directory, DNS, DHCP, Group Policy, File & Print services, and IIS.
- Troubleshoot OS-level issues — boot failures, blue screens, service crashes, driver conflicts, disk/memory pressure, and performance degradation.
- Perform Windows patch management (WSUS/SCCM) — patch cycle planning, testing, deployment, and compliance reporting.
- Support Windows clustering and high availability configurations (Failover Clustering, NLB).
- Manage backup and disaster recovery for Windows workloads, including backup job monitoring, restore validation, and DR drills.
Troubleshooting
- Diagnose and resolve VM-level issues — boot failures, performance degradation, resource contention (CPU/memory/storage ready time), and VM tools/guest OS issues.
- Troubleshoot networking issues within virtualized environments — virtual switches/distributed switches, Nutanix virtual networking, VLAN tagging, and connectivity problems between hosts and VMs.
- Debug storage issues — datastore connectivity, latency, Nutanix storage container faults, and multipathing/HBA-level problems.
- Investigate host-level issues — hardware alerts, hardware health (iDRAC/iLO), NIC/HBA failures, and hypervisor kernel/log analysis.
- Troubleshoot Active Directory and authentication issues, replication failures, and Group Policy application errors.
- Perform root cause analysis for recurring incidents and drive permanent fixes in coordination with L3/Architecture teams.
Security & Access
- Implement and manage role-based access control (RBAC) within vCenter, Nutanix Prism, and Windows Active Directory for secure, least-privilege access.
- Support hardening of hypervisor hosts and Windows Servers as per organizational security baselines and CIS benchmarks.
- Manage certificates, secrets, and credentials used within virtualization and Windows environments, including integration with enterprise credential/secret stores.
- Ensure compliance with patch SLAs, vulnerability remediation timelines, and audit requirements.
Platform & Automation
- Contribute to platform design decisions — cluster sizing, capacity planning, resource pool strategy, and standardization of VM/host templates.
- Automate routine operational tasks using PowerShell, PowerCLI, and Nutanix REST APIs/CLI.
- Work with monitoring and observability tools (vROps, Nutanix Prism monitoring, SCOM, Grafana) to proactively identify capacity and performance issues.
- Support Infrastructure as Code practices for provisioning and managing virtual infrastructure where applicable (Terraform, PowerShell DSC).
- Document runbooks, SOPs, architecture diagrams, and knowledge base articles for recurring issues.
- Participate in on-call rotation and support during planned maintenance/outages.
Required Skills & Qualifications
- Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
- 6 to 9 years of hands-on experience in hypervisor administration (VMware and/or Nutanix) and Windows Server production support.
- Strong command over VMware vSphere/ESXi/vCenter and Nutanix AHV/Prism administration.
- Solid hands-on experience with Windows Server administration (2012/2016/2019/2022), Active Directory, DNS, DHCP, and Group Policy.
- Deep troubleshooting experience across compute, storage, and networking within virtualized environments.
- Working knowledge of backup and DR tools/processes for virtualized and Windows workloads.
Preferred / Good to Have
- VMware Certified Professional (VCP) or Nutanix Certified Professional (NCP).
- Microsoft Certified: Windows Server Hybrid Administrator or equivalent Windows certification.
- Experience with PowerShell/PowerCLI scripting for automation of routine tasks.
- Exposure to hyperconverged infrastructure (HCI) concepts and multi-site/multi-cluster environments.
- Experience with monitoring/capacity planning tools (vROps, Nutanix Prism, SCOM).
- Knowledge of cloud/on-prem hybrid environments and migration tools (e.g., VMware HCX, Nutanix Move).
Soft Skills
- Strong communication skills to collaborate with Infrastructure, Storage, Networking, and Security teams.
- Ability to work independently under SLA pressure in a 24x7 support environment.
- Analytical, methodical troubleshooting approach with an ownership mindset.
- Continuous learning attitude given the evolving virtualization and Windows Server ecosystem.
