Whatfix functionality (Across all functions in LDC (FI&PRO, COM, OPS)
- Use case identification and Requirements finalization
- Design & Development
- User Acceptance Testing
- Content Operations Enhancements and Changes post go-live
- Responsible and accountable for uniform user experience across the applications and countries deployed
- Participate in the Investigation of current and new Whatfix functionality
- Participate in the Testing of current and new Whatfix functionality
- Participate in the Implementation of current and new Whatfix functionality
WF Admin - across LDC Dashboards
- User access Management in Whatfix
- Maintain Themes in Whatfix to align with the Novartis Brand Identity
- Ensure content is structured as agreed within the Whatfix Dashboard
- Access Management (S/4HANA)
- User access Management in S4/HANA
- Training environment support for KT sessions
Minimum Requirements:
- Minimum Bachelors with 5+ years experience with WhatFix
- Project management, experience of managing multiple complex projects at the same time
- Advanced S/4HANA knowledge
- Experience with Learning tools to produce training content
- Strategic thinking, planning and execution; business savvy
- Consulting, facilitation and business partnering skills
Desired Skills
- Ability to work with a cross-functional, cross-cultural team within a matrix organization
- Strong customer service orientation
