The Whatfix Lead will have overall responsibility of Whatfix Approach in LDC participating and collaboration on Whatfix functionality (current and new) within NVS standards. Liaison & Support between Business Process Management and Whatfix team, included new Apps Configuration, Analysis & Development. Supporting all activities related to new/existing team members, access management and content creation. Responsible to drive and conduct workshops and demonstrations in the tool to provide walkthroughs of the system to new members. Responsible and accountable for uniform user experience across the applications and countries deployed. Owner and responsible to maintain LDC Dashboards.
Major Accountabilities
Whatfix functionality (Across all functions in LDC (FI&PRO, COM, OPS)
Use case identification and Requirements finalization
Design & Development
User Acceptance Testing
Content Operations Enhancements and Changes post go-live
Responsible and accountable for uniform user experience across the applications and countries deployed
Participate in the Investigation of current and new Whatfix functionality
Participate in the Testing of current and new Whatfix functionality
Participate in the Implementation of current and new Whatfix functionality
WF Admin - across LDC Dashboards
User access Management in Whatfix
Maintain Themes in Whatfix to align with the Novartis Brand Identity
Ensure content is structured as agreed within the Whatfix Dashboard
Access Management (S/4HANA)
User access Management in S4/HANA
Training environment support for KT sessions
Minimum Requirements:
Minimum Bachelors with 5+ years experience with WhatFix
Project management, experience of managing multiple complex projects at the same time
Advanced S/4HANA knowledge
Experience with Learning tools to produce training content
Strategic thinking, planning and execution; business savvy
Consulting, facilitation and business partnering skills
Desired Skills
Ability to work with a cross-functional, cross-cultural team within a matrix organization
