Job description
- Overall 5+ years of experience in WFM
- 2 years of experience of leading Reporting team
- Ability to demonstrate and articulate understanding of key workforce management concepts
- Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, VBA, Macros)
- Excellent quantitative, Problem solving & analytical skills
- Strong attention to detail
- Critical thinking
- Experience in Power BI , Amazon Connect, Kibana, Teleopti
- (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI
- Experience using Google Sheets
Location : - Navi Mumbai,Gurugram,Indore,Mohali
