Scheduling Analyst | Gurgaon / Pune (5 days work from office)
Shift Time : Night shift (US shift)
Key Responsibilities:
- Create and manage efficient workforce schedules to optimize resource utilization
- Perform scheduling analysis and provide staffing recommendations
- Maintain intraday performance and WFM reports
- Ensure data accuracy and integrity within the WFM system
- Manage shift bids, new hire scheduling, and historical data reporting
- Collaborate with cross-functional teams to meet scheduling and coverage needs
- Deliver WFM presentations (New Hire, WBR, Quarterly Reviews)
Key Skills:
- Strong expertise in IEX Workforce Management
- Knowledge of daily/weekly rules, single & multi-skill scheduling
- Experience with MU/CT/TOG setup, break planning, VTO, holidays
- Understanding of SLA, KPIs, and cost optimization
- Strong analytical and communication skills
Qualification:
