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Taskus

WFM Real - Time Analyst

Taskus
Gurugram, Navi Mumbai
1-4 Years
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Job Description

Job description

  • Would be responsible for Real time queue monitoring (RTQM)
  • Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports)
  • Will have to manage client Interaction
  • Would constantly monitor, track, document and communicate real time floor activities in terms
  • of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS
  • Would ensure availability of analysts on phones/chats as per the business model requirement.
  • Location : - Navi Mumbai,Gurugram,Indore,Mohali

More Info

Job Type:
Permanent Job
Industry:
Outsourcing
Role:
Operations Manager
Function:
Customer Service/Call Centre/BPO
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Taskus

Job ID: 108709621

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Last Updated: 14-04-2026 09:34:21 AM
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