Seaspan employees are goal-driven and thrive in a high-performance culture. Our integrated business model, with over 25 years of fleet life-cycle management expertise, provides the world's major shipping companies with long-term leases on large, modern and technologically advanced vessels, combined with industry-leading ship management services. As owner and operator of the vessels, we provide skilled officers and crews dedicated to the safe, reliable, and economical operation of our fleet. Seaspan's fleet has evolved over time to meet the varying needs of our customer base. We own vessels in a wide range of sizes, from 2,500 TEU to 24,000 TEU. Our main operating offices are located in Singapore, Vancouver, Hong Kong, and Mumbai.
Position Description:
The Welfare Officer is responsible for safeguarding and enhancing the welfare, engagement, and well-being of seafarers across the fleet. The role serves as a dedicated point of contact for welfare-related matters, supports compliance with crew welfare standards, and drives structured engagement and feedback mechanisms. This position contributes directly to improved crew morale, retention, and operational continuity while working in close coordination with Fleet Personnel and Operations
Job Responsibilities:
- Act as the primary point of contact for seafarers regarding welfare-related concerns, grievances, and support requests.
- Coordinate and manage crew welfare initiatives, engagement programs, and recognition activities across vessels and regions.
- Conduct structured welfare debriefings during crew sign‑off and consolidate feedback for management review.
- Track, analyze, and report welfare trends, recurring concerns, and attrition drivers, and recommend improvement actions.
- Manage long‑service recognition, anniversary acknowledgements, and welfare-related communications.
- Support compliance with applicable crew welfare standards, guidelines, and audit requirements in coordination with Fleet Personnel.
- Support welfare-related communications, including content creation and coordination for social media platforms (LinkedIn, internal portals, campaigns) to promote crew
- Liaise with internal stakeholders (Fleet Personnel, Operations, Medical, Insurance) to resolve seafarer welfare issues efficiently.
- Prepare dashboards, summaries, and periodic reports related to welfare metrics and engagement outcomes.
- Maintain accurate records, documentation, and confidentiality of all welfare-related cases and communications.
- Support welfare-related projects, forums, roadshows, and engagement sessions as required.
- Perform other duties related to crew welfare and engagement as assigned by management.
Requirements:
- Minimum three years of experience in a shipping, crewing, or maritime-related organization, preferably in personnel, welfare, or crewing operations.
- Educational background or exposure to Psychology, Behavioral Science, Human Resources, or related fields will be an added advantage.
- Experience or exposure to social media management, digital communication campaigns, or employee engagement platforms is preferred.
- Strong understanding of seafarer welfare, engagement, and retention challenges within maritime operations.
- Excellent interpersonal, verbal, and written communication skills.
- Ability to handle sensitive and confidential matters with discretion and professionalism.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
- Customer service or people‑facing experience (e.g., crew support, employee services, client servicing, hospitality, or call‑center environments) is preferred.
Additional Desired Qualifications:
- Exposure to Quality Management Systems, ISO, or maritime compliance frameworks.
- Experience in employee engagement, counseling, or welfare program implementation.
- Familiarity with crew management systems and basic data analysis/reporting.
Job Demands and/or Physical Requirements:
- Availability via mobile device outside normal office hours to support crew across time zones.
- Periodic overtime may be required to meet operational or welfare‑related deadlines.
Seaspan Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, colour, religion, gender, sexual orientation, gender identity, national origin, disability, or protected Veteran status. We thank all applicants in advance. If your application is shortlisted to be included in the interview process, one of our team will be in contact with you.
