Skillset: WebSphere Commerce Suite (WCS)
Experience: 8 - 12 Years
Job Location: Chennai / Bangalore / Kolkata
Technical Skills
- 3-5 years of experience in application support or technical support roles
- 2+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
- Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
- Basic knowledge of Linux/Unix systems and command line operations
- Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers)
- Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions
Application Support Experience
- Proven experience troubleshooting e-commerce application issues including but not limited to:
- Order processing and payment gateway failures
- Shopping cart and session management problems
- Product catalog and inventory synchronization issues
- Cache invalidation and performance optimization
- Experience with scheduled job monitoring and batch process management
- Knowledge of feed file processing and data integration workflows
Understanding of multi-tier application architectures and component interactions
Key Responsibilities
Incident Response & Troubleshooting
- Respond to production incidents and alerts within defined SLA timeframes
- Perform initial analysis for application performance and functionality issues
- Troubleshoot order processing failures, payment gateway issues, and checkout problems
- Investigate and resolve cache-related issues affecting product data and pricing
- Analyze application logs to identify patterns and resolve recurring issues
- Coordinate incident response activities and communicate status to stakeholders
Monitoring & Performance Management
- Monitor WCS application health using monitoring tools (AppDynamics, Dynatrace, Nagios, etc.)
- Track key performance metrics including response times, throughput, and error rates
- Respond to capacity and performance alerts during peak traffic periods
- Monitor scheduled jobs and batch processes for completion and performance
- Perform proactive health checks and system validation procedures
Application Operations
- Execute service restart and recovery procedures for WCS components
- Perform cache invalidation and product data refresh operations
- Monitor and troubleshoot feed file processing and data integration workflows
- Manage WCS scheduler and batch job monitoring and recovery
- Execute routine maintenance tasks including log rotation and cleanup
- Coordinate with deployment teams during application releases
Database Support & Integration
- Perform basic database health checks and connectivity validation
- Monitor database performance metrics and connection pool usage
- Troubleshoot integration issues with external systems (ERP, payment gateways, OMS)
- Investigate data synchronization issues between WCS and upstream systems
- Escalate complex database issues to DBA teams with appropriate diagnostics
Documentation & Knowledge Management
- Maintain incident logs and resolution documentation
- Update runbooks and standard operating procedures based on lessons learned
- Contribute to knowledge base articles for common issues and resolutions
- Document new procedures and troubleshooting steps for team knowledge sharing
- Participate in post-incident reviews and continuous improvement initiatives
Regards,
Rakesh
