We are actively seeking a detail-oriented and proactive Webcom Operations Specialist to join our client's team through Acme Services. This pivotal role is responsible for the seamless execution of all website content updates, campaign launches, and overall backend management to ensure an optimal online customer experience. The ideal candidate will possess strong coordination skills, a keen eye for detail in identifying website defects, and the ability to work collaboratively with sales, marketing, and tech teams.
Key Responsibilities
- Content Management: Update content on the website in terms of product links and uploads, including both words and images, ensuring accuracy and visual appeal.
- Campaign & Offer Coordination: Coordinate with sales and marketing teams to ensure that offers with high priority are live on the website in time for campaigns and other activities. This includes site updating during promotional activities such as offer campaigns, brand focus days, and sales.
- Backend Management & Quality Assurance: Take responsibility for backend management, review moderations, and deals processing. Track and identify any defects or errors on the website related to creatives, offers, and campaigns.
- Daily Site Monitoring: Conduct daily monitoring of the website to ensure high-quality content, functionality, and responsiveness to search trends.
- System Improvement & Testing: Contribute to improving and developing the Content Management System and web functionality. Participate in acceptance testing alongside E-commerce, Marketing, and Tech teams, always maintaining a customer journey considered approach.
- International Listing Management: Prepare listing templates in specific formats as required by different horizontal commerce platforms for international markets. Refresh listing templates promptly as and when new SKUs (Stock Keeping Units) are launched.
Skills
- Proficiency in updating website content, including product links, images, and text.
- Strong coordination skills for liaising with sales and marketing teams for timely campaign launches.
- Experience in backend management, review moderations, and deals processing.
- Ability to track and identify website defects or errors.
- Competence in managing site updates during promotional activities.
- Skills in daily website monitoring for content, functionality, and search trends.
- Capability to contribute to Content Management System (CMS) and web functionality improvement.
- Experience with acceptance testing with a customer journey focus.
- Aptitude for preparing and refreshing listing templates for international e-commerce platforms.
Qualifications
- Proven experience in web operations, e-commerce content management, or a similar role.
- Strong understanding of website functionality and online retail processes.
- Excellent communication and organizational skills.
