Join our Team
About this opportunity:
Ericsson is looking for an innovative, customer-centric, and creative individual to join our team as an M&C Support Professional. In this role, you will be an integral part of the creative production team, working to develop and produce meticulously devised content for our internal and external clientele. You will have the opportunity to convert customer needs into stimulating ideas, designs and communications strategies. Your role will not only be fundamental in shaping our communication assets, but also in managing service delivery and customer relationships. If enriching brand messaging and audience connectivity excites you, we encourage you to apply.
What you will do:
- Support the global Marketing and Communications unit with matters concerning project and portfolio management, including tool support for planning, collaboration, and workflows.
- Continuous development in the existing applications/ new applications, configure, create templates and flows, on Microsoft platform.
- Work closely with Ericsson Group IT, keeping up to date on planned platform upgrades, overall IT landscape changes, and so forth.
- Manage and troubleshoot issues (second line support) and communicate with users.
- Support with tool/application improvements activities, gap analysis and requirements
- Perform tool training with M&C staff. Help drive digital competence development throughout Ericssons global Marketing & Communications department. Promote new tools and ways-of-working to the whole M&C organization.
- Create statistics, dashboards and other analysis.
- Manage tool governance.
The skills you bring:
Core Competences:
- Knowledge of digital marketing and web management
- Understanding of systems development within the Marketing Technology field
- Open to new challenges and changes.
Behavioural Competences:
- Seeks opportunities to work with team to develop experience and knowledge.
- Takes significant action to develop skills needed for effectiveness in current or future job.
- Listen and responds constructively to the team members ideas and proposals.
- Provides information, assistance, and support to others to build a basis for future reciprocity.
Minimum Qualifications & Experience Requirements:
- University degree in Marketing, Business, IT or equivalent
- Upto 3 years of domain working experience
- Experience of working in a global team
Preferred Qualifications & Experience Requirements:
- Knowledge of Office 365, MS Project Online, SharePoint Online, Power automate, PowerApps, logical flows and other systems within the Office 365 eco-system. JavaScript, React.Js, Knowledge of IT systems & processes
- Knowledge of power query and Azure is good to know.
- Fluent verbal and written English
- Excellent relationship building and consulting skills
- Supportive and responsive
- Driven and ability to work independently
- Pro-active thinking and result-oriented
Why join Ericsson
At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 777010
