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| WBO:Head - CMS Operations and Corporate Onboarding | |||||
| INTERNAL USAGE: | |||||
| No. of Vacancies: | Reports to: | SVP, TxBO | |||
| Is a Team leader | Y/N | Team Size: | |||
| Grade: | Senior Vice President | ||||
| Business: | Corporate Center | Department: | Wholesale Banking Operations | Sub-Department: | |
| Location: | Airoli | ||||
| About Centralized Collection and Payment Hub | |||||
| Centralized Collection and Payment HUB handles ETB Customers for the Cash Management Service (CMS) offered by the Bank. CMS being value-added services offered by the Bank towards collection of Cash / Cheque facilities under door-step banking. The Bank even offers tailor-made payments as well as various services under CMS. | |||||
| About Role | |||||
| The CCPH Head is responsible for leading and motivating the team for achievement of the managements vision and should act as SPOC / solution provider for business and product verticals for addressing various Projects / Automation / Operational issues / Escalations and ensuring smooth delivery to the clients | |||||
| Key Responsibilities | |||||
Responsible for cost control for the financial year Responsible for managing the operational loss and for handling customer complaints Drive process improvement initiatives for improving the existing processes Responsible for EGRC Score Ensure that all activities are carried out as per prescribed processes Ensure adherence to Banks policies and with Audit / Compliance / Regulatory requirements Drive the automation of processes | |||||
| Qualifications | |||||
Optimal qualification for success on the job is: Graduate/ MBA preferred Experience 10-12 Years | |||||
| Role Proficiencies: | |||||
For successful execution of the job, the candidate should possess the following: Knowledge of banking products and services Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines |
Job ID: 144108761
