WBG HO / IPO / CIP-GIFT City_Client servicing lead-GIFT Branch _19 Oct_001

Role Purpose
The Client Servicing Manager will be responsible for managing and strengthening relationships with clients serviced through GIFT City. The role focuses on delivering seamless client experience, coordinating across internal teams, resolving client queries, driving service excellence, and supporting business growth initiatives while ensuring compliance with regulatory and operational requirements.

Key Responsibilities

• Serve as the primary point of contact for client servicing and relationship management.
• Ensure timely resolution of client queries, requests, and operational issues.
• Coordinate with Operations, Product, Compliance, Risk, and Technology teams to deliver seamless client support.
• Manage client onboarding, account maintenance, and service delivery processes.
• Monitor client satisfaction and proactively identify opportunities to enhance the client experience.
• Support business teams in client retention, portfolio growth, and cross-sell opportunities.
• Ensure adherence to GIFT City regulations, internal policies, and governance standards.
• Prepare MIS, service reviews, and client reports for internal and external stakeholders.

Candidate Profile

• Strong understanding of banking products, client servicing, and transaction banking operations.
• Excellent stakeholder management and communication skills.
• Proven ability to manage high-value client relationships and deliver superior service standards.
• Strong problem-solving, analytical, and coordination capabilities.
• Knowledge of GIFT City regulations and international banking environment will be preferred.

Experience & Qualification

• 6â€12 years of experience in Client Servicing, Relationship Management, Transaction Banking, or Corporate Banking Operations.
• Graduate in Commerce, Finance, Business Administration, or related discipline.
• MBA or relevant professional qualification preferred.

Key Competencies

• Client Relationship Management
• Service Excellence
• Stakeholder Management
• Problem Solving & Escalation Management
• Communication & Interpersonal Skills
• Process & Operations Management
• Regulatory & Compliance Awareness