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Job Description
| WBO:CCPH BPC CSM | |||||
| INTERNAL USAGE: | |||||
| No. of Vacancies: | Reports to: | Branch Head | |||
| Is a Team leader | Y | Team Size: | 1-2 | ||
| Grade: | SM/AVP | ||||
| Business: | Corporate Centre | Department: | Wholesale Banking Operations | Sub-Department: | |
| Location: | Across India | ||||
| About Wholesale Banking Operations | |||||
| Wholesale Banking Operations Department focuses on the operational activities of corporate products viz. Current Accounts, CMS, Trade & Forex, etc.. It also focuses on onboarding of customers, portfolio management and services of the corporate customers. | |||||
| AbouttheRole | |||||
| As a part of the wholesale banking operations team, Customer Service Managers (BPC) are responsible for providing over-the-counter service to fulfill the needs of existing as well as potential CMS customers. CSM (BPC) are required to handle service requests, process transactions efficiently and within the stipulated time. | |||||
| Key Responsibilities | |||||
Ensure service delivery to CMS customers within the stipulated timelines Generate income from CMS customers Process error-free CMS transactions Cross-sell digital solution to customers viz. Paypro/Power Access/CIB Reconcile all CMS Pool a/c within the defined time Resolve customer complaints within the stipulated timelines | |||||
| Qualifications | |||||
Optimal qualification for success on the job is: Graduate in any Discipline MBA/PGDBM will be preferred | |||||
| Role Proficiencies: | |||||
A successful candidate should possess the following: Knowledge of banking regulations and norms Knowledge of CMS products of the Bank Dealt with CMS Sales/CMS Service Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Basic knowledge of IT |
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