Warranty Analyst Engineer
Responsibilities
- Review and analyze warranty claims received from dealers, service centers, customers, and field operations.
- Identify recurring failures, abnormal trends, and potential quality issues.
- Validate warranty claims against applicable warranty policies and technical criteria.
- Categorize claims based on failure mode, component, supplier, model, and application.
- Initiate collection/recall of suspect warranty parts for detailed analysis.
- Coordinate with dealers, service centers, warehouses, suppliers, and internal teams for part retrieval.
- Analyze returned parts to determine whether the failure is attributable to the supplier, manufacturing process, design, assembly, or other causes.
- Support technical investigations and root-cause analysis using appropriate quality tools.
- Identify warranty claims attributable to supplier/component defects.
- Prepare and initiate supplier chargeback claims based on validated warranty failures.
- Calculate recoverable costs, including parts, labor, logistics, inspection, handling, and other applicable warranty expenses.
- Ensure supporting evidence is available for each chargeback.
- Coordinate with Supplier Quality, Procurement, Finance, and suppliers for claim settlement.
- Track disputed, accepted, rejected, and recovered chargeback amounts.
- Follow up on pending claims to ensure timely financial recovery.
Qualifications
- Education: Bachelor's degree in Mechanical Engineering or related field.
Essential Skills
- Coordinate supplier meetings for repeated or high-value warranty failures.
- Communicate technical findings and commercial impact clearly to stakeholders.
- Support field campaigns, service actions, recalls, and containment activities when required.
- Work with suppliers and internal engineering teams to establish root cause.
- Verify effectiveness of corrective and preventive actions.
- Monitor field performance after corrective actions are implemented.
- Recommend containment actions where significant safety, reliability, or customer-impacting issues are identified.
Experience
4-10 years
Benefits
- Collaborative working environment – We stand shoulder to shoulder with our clients and our peers, developing solutions that create a sustainable today and tomorrow.
- Continuous learning - Our Learning & Leadership Development team has established a world-class learning ecosystem that enables you to acquire and develop the right skills by delivering a suite of accredited training courses.
- Global organisation - We provide solutions to leading brands from various sectors, giving you the opportunity to work with top-tier companies providing impactful solutions to our customers customers.
