Warehouse Operations Head

Looking for Operations Head / Warehouse Operations Head

Designation Operations Head / Warehouse Operations Head

Department Operations & Supply Chain

Reporting To Management / Business Head

Location : Gurugram | Sector 50

Work Mode : Onsite | 6 Days Working

Role Summary

Responsible for managing end-to-end warehouse and logistics operations across multiple locations, ensuring efficient

inventory management, order processing, dispatch, manpower utilization, and timely deliveries while maintaining operational

cost and service-level targets.

1. Warehouse Operations

• Manage overall operations across 3 warehouses in different cities.

• Oversee inbound, unloading, QC, GRN, putaway, inventory management, picking, packing, and dispatch.

• Ensure smooth day-to-day warehouse functioning and adherence to SOPs.

• Monitor warehouse productivity, space utilization, stock accuracy, and operational efficiency.

2. Inventory Management

• Maintain accurate physical and system inventory.

• Monitor stock ageing, slow-moving inventory, expiry, damages, shortages, and discrepancies.

• Coordinate stock transfers between warehouses based on business requirements.

• Ensure proper FIFO/FEFO practices wherever applicable.

• Conduct and monitor regular cycle counts and physical stock audits.

3. Order Processing & Fulfilment

• Manage the complete order fulfilment cycle from order allocation to dispatch.

• Monitor pending, hold, part-allocated, and cancelled orders.

• Ensure orders are processed within defined TAT.

• Coordinate with relevant teams to resolve order and inventory-related issues.

4. Logistics & Last-Mile Coordination

• Coordinate with logistics/LM teams and courier/transport partners for timely pickups and deliveries.

• Monitor RTO, short shipments, damages, delivery delays, and transporter issues.

• Ensure same-day pickup wherever committed.

• Resolve logistics escalations and improve delivery performance.

5. Manpower Management

• Plan and manage manpower requirements across warehouses.

• Allocate daily responsibilities and monitor productivity.

• Manage supervisors, picker-packers, loaders, and other operational staff.

• Track attendance, productivity, overtime, and manpower utilization.

• Identify manpower gaps and arrange additional resources when required.

6. Cost Control

• Monitor warehouse and manpower operating costs.

• Track cost per order and identify opportunities for cost reduction.

• Optimize manpower deployment, logistics expenses, packaging consumption, and other operational costs.• Work with management and finance teams to maintain operational budgets.

7. SOP & Process Improvement

• Develop, implement, and monitor warehouse SOPs.

• Identify operational bottlenecks and implement corrective actions.

• Improve processes related to inbound, inventory, order processing, dispatch, and logistics.

• Drive continuous improvement in productivity, accuracy, and turnaround time.

8. Cross-Functional Coordination

• Coordinate with Finance, HR, Technology, Sales, Customer Support, Procurement, and Logistics teams.

• Resolve operational dependencies and escalations.

• Ensure warehouse requirements are communicated to relevant stakeholders.

• Coordinate with technology teams for system/order/inventory-related operational issues.

9. MIS & Reporting

• Prepare and review daily/weekly/monthly operational reports.

• Monitor KPIs including order processing TAT, inventory accuracy, dispatch performance, order pending, RTO %,

damage/shortage %, manpower productivity, cost per order, and warehouse utilization.

• Present operational performance and improvement plans to management.

10. Team Leadership

• Lead and motivate warehouse operations teams across multiple locations.

• Set KRAs and performance expectations for team members.

• Conduct regular performance reviews.

• Build accountability and ensure compliance with operational standards.

Key Skills

Warehouse & Inventory Management • Supply Chain Operations • Order Fulfilment • Logistics Coordination • Manpower

Management • Cost Control • SOP Development • KPI & MIS Management • Vendor/Transporter Coordination • Team

Leadership • Problem Solving • Cross-Functional Coordination

Key Performance Indicators (KPIs)

Inventory Accuracy • Order Fulfilment TAT • Same-Day Dispatch % • Order Processing Accuracy • RTO % • Damage &

Shortage % • Cost Per Order • Manpower Productivity • Warehouse Productivity • Stock Ageing / Expiry Control • Customer

Complaint Resolution TAT

Scope of Role

Multi-location Operations | 3 Warehouses | Inbound to Dispatch | Inventory | Order Fulfilment | Logistics | Manpower |

Cost Control | SOP & Process Improvement | MIS & KPI Management