Locations: Delhi | Noida | Bengaluru | Pune | Mumbai
Experience: 1–3 Years
Salary: ₹18,000–₹22,000 per month (Contract Role)
Industry: E-commerce | Furniture Rental | Logistics | Supply Chain | Warehouse Operations
About The Role
We are looking for a proactive and customer-focused
Warehouse Operations Executive to support both
Customer Service Operations (CSE) and
Warehouse Operations. This role is ideal for candidates who have experience coordinating customer requests, tracking shipments, scheduling deliveries and pickups, and working closely with warehouse and operations teams.
The ideal candidate should be comfortable handling
inbound and outbound customer calls, coordinating with internal teams, maintaining operational records, and ensuring smooth order fulfillment from warehouse to customer.
Key Responsibilities
Manage customer queries through
inbound and outbound calls, emails, and other communication channels.
- Coordinate deliveries, pickups, recovery requests, and shipment schedules with customers and warehouse teams.
- Track shipments and provide customers with timely delivery and pickup updates.
- Coordinate with warehouse, logistics, finance, and operations teams to ensure seamless execution.
- Maintain operational MIS, reports, and customer records using MS Excel.
- Prepare operational emails, follow-up communications, and recovery-related documentation.
- Ensure timely follow-up with customers regarding deliveries, returns, pending pickups, and service requests.
- Support day-to-day warehouse operations and order processing.
- Escalate operational issues to the relevant teams for quick resolution.
- Maintain high customer satisfaction by ensuring prompt communication and issue resolution.
Required Skills
- Experience in Customer Support (Voice Process) and Warehouse Operations.
- Experience handling inbound and outbound customer calls.
- Knowledge of shipment tracking, delivery coordination, pickup scheduling, and logistics operations.
- Good communication and interpersonal skills.
- Basic MS Excel (MIS, reports, data entry).
- Ability to coordinate with multiple internal stakeholders.
- Strong problem-solving and follow-up skills.
- Comfortable working from warehouse locations.
- Willingness to work rotational shifts and weekends.
Preferred Experience
Candidates with experience in any of the following will be preferred:
- Warehouse Operations Executive
- Customer Support Executive
- Logistics Coordinator
- Dispatch Coordinator
- Operations Executive
- Supply Chain Executive
- Delivery Operations Executive
- Customer Operations Executive
- Backend Operations Executive
- E-commerce Operations
Eligibility
- Graduate or Undergraduate.
- 1–3 years of experience in Warehouse Operations, Logistics, Customer Support, Dispatch Coordination, or Backend Operations.
Skills: communication,supply chain,mis,warehouse,operations,supply,deliveries,excel,customer,data,logistics coordination,skills
