Job Description
Job Description : Warehouse operations Executive
Industry: Furniture & Appliance Rental / E-commerce
Experience: 2-4 Years
Salary: As per company standards
Job Summary
We are looking for a proactive and customer-focused Warehouse Operations Executive to manage warehouse operations, customer coordination, deliveries, pickups, and recovery-related activities. The ideal candidate should possess good communication skills, basic Excel knowledge, and the ability to coordinate effectively with internal teams while ensuring smooth day-to-day operations.
Key Responsibilities
- Handle customer queries through inbound and outbound calls, emails, and follow-ups.
- Coordinate delivery, pickup, recovery, and default-related operational activities.
- Maintain operational MIS, records, and reports using MS Excel.
- Coordinate with Operations, Finance, and other internal teams to ensure seamless execution.
- Draft and manage operational email communications and templates.
- Ensure timely follow-up with customers and internal stakeholders.
- Support warehouse operations and maintain accurate documentation.
- Update data, track operational activities, and ensure process compliance.
Requirements
- Graduate in any discipline.
- 2-4 years of experience in Operations, Customer Support, Warehouse Coordination, Backend Operations, or a similar role.
- Good verbal and written communication skills.
- Basic knowledge of MS Excel and data entry.
- Strong organizational and multitasking abilities.
- Ability to work in a fast-paced environment.
- Comfortable working from warehouse locations.
- Flexible to work rotational shifts and weekends.
Working Schedule
- 9-hour shift
- Saturday and Sunday working (weekly off on weekdays)
