Warehouse Manager

Job Title: Warehouse Manager

Department: Supply Chain & Operations

Location: Pune, Wagholi

Role Summary

We are looking for an experienced Warehouse Manager to run our fulfilment centre handling pharmaceutical and healthcare products. You will own end-to-end warehouse operations: inbound, storage, order processing, dispatch. The focus is on speed, accuracy, cost efficiency and strict regulatory compliance. You will lead a large, shift-based team and work closely with the network planning, procurement, customer experience, technology and quality teams to deliver on-time, in-full orders at scale.

Key Responsibilities

1. Warehouse Operations

• Manage daily inbound (GRN, QC, putaway), storage, picking, packing, dispatch and returns processing.
• Ensure orders are processed within defined SLAs and cut-off times for first-mile handover to courier partners.
• Plan manpower, shifts and layouts to handle daily volume and peak or campaign spikes.
• Drive productivity through standard operating procedures, slotting optimization, pick-path design and wave/batch planning.

2. Pharma Compliance & Quality

• Ensure the warehouse operates in line with the Drugs and Cosmetics Act and Rules, drug licence conditions and applicable Good Distribution Practices (GDP).
• Implement FEFO, batch and expiry management, near-expiry alerts, and quarantine, recall and destruction procedures.
• Keep the site audit-ready for regulators, internal audits and partner audits; work with the Registered Pharmacist and Quality Head.

3. Inventory Control

• Maintain inventory accuracy or better through cycle counts, periodic audits and root-cause analysis of variances.
• Control shrinkage, damages and expiry write-offs; work with procurement and planning on replenishment and aged-stock liquidation.
• Ensure real-time stock accuracy between the WMS, ERP and storefront.

4. Systems & Process Improvement

• Own WMS usage and discipline on the floor; partner with tech and product teams on integrations, enhancements and issue resolution.
• Use RF scanners, barcoding and automation to reduce errors and manual effort.
• Lead continuous improvement (Lean, 5S, Kaizen) to cut cost per order and improve packing quality.

6. People Leadership

• Hire, train, coach and retain supervisors and associates; build a strong performance culture and succession pipeline.
• Set clear KPIs, run daily huddles and review performance regularly.
• Ensure workplace safety, statutory compliance (PF/ESI, labour laws, fire and safety) and a positive employee environment.

7. Reporting & Cost Management

• Own the warehouse P&L elements: manpower, rent, packaging, utilities and consumables.
• Publish daily, weekly and monthly dashboards on KPIs and present insights and action plans to leadership.

Qualifications & Experience

• Graduate in any discipline
• 7 to 10 years of warehouse operations experience, with at least 4 to 5 years in a managerial role running a high-volume e-commerce, pharma, healthcare or FMCG fulfilment centre
• Hands-on experience managing a team of 100+ associates across multiple shifts..
• Strong leadership, ownership and people-management skills
• Analytical, data-driven problem solving