Warehouse Manager - B2B Distribution & Fulfilment (5+ Years)

Role Summary

We are a house of D2C brands (TMRW) scaling our B2B channels — marketplaces, quick-commerce platforms, modern trade, and general-trade distributors. This role owns the end-to-end movement of goods into these channels: from PO receipt to on-time, in-full, compliant delivery. You will be accountable for fill rates, freight economics, and channel SLA compliance, while building the systems and team to support multi-channel growth without compromising our consumer (D2C) operation.

Key Responsibilities

Channel fulfilment & compliance

• Own OTIF (On-Time, In-Full) performance across all B2B channels — marketplace vendor portals (Amazon, Flipkart), quick-commerce (Blinkit, Zepto, Instamart), modern trade chains, and warehouse.
• Ensure end-to-end PO-to-delivery compliance: ASN accuracy, vendor management, E-way bill management, appointment scheduling, and GRN reconciliation.
• Drive down channel chargebacks, debit notes, and SLA penalties through root-cause fixes, not just dispute management.

Logistics & freight

• Manage inbound/outbound freight across FTL, mostly LTL, and surface modes; optimise cost-per-unit and lane efficiency.
• Negotiate and manage 3PL and transporter contracts; build SLAs and performance scorecards.
• Own statutory and documentation compliance (e-way bills, invoicing, tax docs) for B2B movements.

Inventory & planning interface

• Partner with demand planning to allocate inventory movement (forward, reverse and RTO) based on the monthly plan
• Manage channel-specific inventory commitments, returns/RTV flows and documentation.

Systems, process & team

• Hands-on experience in managing TMS (Transport Management System) and WMS (preferably Unicommerce)
• Build SOPs and scalable processes for onboarding new B2B accounts and channels.
• Drive WMS/OMS and vendor-portal integrations with the Tech/Product team.

KPIs You'll Own

• Fill rate / OTIF % by channel
• Chargeback and SLA-penalty value ( and % of GMV)
• Freight cost as % of B2B revenue
• PO-to-dispatch and dispatch-to-delivery TAT
• Inventory accuracy and channel-wise performance

Qualifications

• 5+ years in supply chain/fulfilment, with at least 3–4 years in B2B distribution, channel logistics, or key-account operations.
• Hands-on experience with marketplace/quick-commerce vendor operations and/or modern-trade and distributor supply chains.
• Strong grasp of freight management, 3PL governance, and warehouse operations.
• Data-fluent (Excel is a must); comfortable owning a cost and service P&L view.
• Bachelor's degree required; MBA or supply-chain certification (CSCP, Lean Six Sigma) a plus.

What Sets a Strong Candidate Apart

• Has scaled B2B channels inside a D2C or FMCG brand and knows where consumer-grade and trade-grade operations conflict.
• Treats compliance penalties as an ops-design problem, not a finance line item.
• Builds for scale — process and systems first, firefighting last.