Description
Website:
Leading Global Technology Research & Advisory Firm | ISG (isg-one.com)
ISG (Nasdaq:
III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
Position Overview
We are seeking a skilled Digital Adoption platform Consulting Manager and DAP Expert to join our Training as a Service (TaaS) consulting team. In this client-facing leadership role, you will manage teams delivering WalkMe projects, design training solutions, and provide strategic guidance to both your team and enterprise clients.
Key Responsibilities
Learning & Development Leadership
- Lead and mentor a team of Instructional Designers and WalkMe Content Developers
- Provide strategic oversight, feedback, coaching support, and quality assurance for team deliverables
- Conduct comprehensive Learning Needs Analysis for enterprise clients
- Design, develop, and implement advanced technical training strategies & programs leveraging WalkMe
- Conduct both in-person and virtual training sessions for various skill levels
- Assess training effectiveness and gather feedback for continuous improvement
- Develop and maintain Content Development Trackers for assigned projects
Solution Design & Implementation
- Design and develop WalkMe solutions across multiple enterprise applications and platforms
- Create integrated solutions leveraging both WalkMe and SAP Enable Now capabilities
- Implement smart walk-throughs and automation solutions to streamline complex processes
- Configure and maintain WalkMe analytics and metrics dashboards
- Support content migration and platform upgrades
- Provide high-level technical consulting on learning technology architecture, specifically WalkMe
- Document technical specifications and implementation guides
Client Engagement & Thought Leadership
- Provide high-level consulting to clients on digital adoption strategies
- Evangelize best practices for utilizing WalkMe and other digital adoption platforms
- Stay current with latest trends in WalkMe and Training Technologies
- Present solutions and recommendations to client stakeholders at all levels
- Promptly identify issues or risks to Leadership and recommend strategic solutions
- Train and mentor junior WalkMe developers on platform best practices
Required Qualifications
- Bachelor's degree in Instructional Design, Information Technology, Instructional Technology, or related field
- 8+ years of experience designing and developing WalkMe content for enterprise systems
- 3-5 years of experience leading large scale WalkMe implementations
- 3-5 years of project management experience for DAP implementations and content development
- 3-4 years of experience training and mentoring WalkMe developers
- 8+ years of corporate or consulting experience in Learning and Development
- Experience with SAP Enable Now platform and integration capabilities is preferred.
- WalkMe certification with demonstrated expertise in advanced features
- Extensive project management experience (waterfall and agile)
- Outstanding communication and presentation skills
- Walkme DAP Delivery Consultant certification (Preferred)
- Experience with Learning Management Systems (LMS) and e-learning authoring tools (Preferred)
- Training/Learning technology certifications (Preferred)
- Additional technical certifications (e.g., Salesforce, ServiceNow) (Preferred)
Technical Skills
- WalkMe Platform (Expert level)
- ClickUp / Jira
- SAP Enable Now
- Learning Management Systems
- E-learning Authoring Tools
- Analytics and Metrics Dashboards
- Technical Documentation
Personal Qualities
- Strong consultative approach and client service orientation
- Excellent interpersonal and communication skills
- Demonstrated thought leadership capabilities
- Ability to explain complex technical concepts clearly to both technical and non-technical audiences
- Detail-oriented with strong quality focus
- Adaptable and quick to learn new technologies
Work Environment
- Remote work options available
- Limited travel required (less than 30%) for client engagements
- Fast-paced consulting environment
- Global client exposure
At ISG, we don't just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace, and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.
The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.
