Walkin Interview for US Healthcare Medical Billing Team Lead - Chennai

Walkin Interview for US Healthcare Medical Billing Team Lead - Chennai

Location : Chennai

Shift - US Shift

Experience - 5 to 8 years

Designation - Team Lead

Contact Person: Yuvapriya

Date: 22nd and 23rd May 26 (Friday and Saturday)

Timing : 9:30 AM to 1:00 PM

Venue: HCLTech, ELCOT Special Economic Zone (SEZ)

No. 602/3 & 138, Sholinganallur Village

Medavakkam High Road, Sholinganallur

Chennai - 600119

RESPONSIBILITIES:

• Responsible for the day-to-day management of 7 – 25 front level employees
• Team Handling experience is mandatory
• Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction
• Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources
• Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures
• Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).
• Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.
• Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers
• Timely response to mails

SKILLS AND COMPETENCIES

• High proficiency in communication (Written and spoken)
• Focuses on delivering a positive customer experience
• Proven leadership experience. Should be a team player.

FORMAL EDUCATION AND EXPERIENCE

• Bachelor's degree in any stream and progressive work experience in Healthcare RCM
• 5-8 years of overall experience

Note:

• Looking for candidate with an immediate to 45-day notice period.
• Candidates must have complete set of relieving/Experience letters from all previous employers