Walkin Drive For Merchant Disputes & Chargeback (QA) on 26th March

Greetings from Infosys BPM Ltd.,

We are hiring for Walkin Drive for Quality Analyst- Merchant Disputes & Chargeback Domain for Bangalore. Please walk-in for the interview on 26th March 2026 in Bangalore.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.

Please use below link to apply and register your application.

Please mention Candidate ID on top of the Resume ***

Quality Analyst- 2Yr to 4Yrs experience:

https://career.infosys.com/jobdescjobReferenceCode=PROGEN-EXTERNAL-240627

Interview details:

Interview Date: 26th March 2026

Interview Time: 10:00 AM to 12:30 PM IST

Interview Venue:

Bangalore :: E-City Phase 2:: Infosys Limited, No. 40/P-41/P,

Gate #: 2 electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.

Landmark: In Between Sunik Industries and Tejas Networks

Please find below Job Description for your reference:

• Job Location: Bengaluru
• Qualification: Any Graduate (Full Time)
• Experience: 2-4 Years
• Notice Period: Immediate Joiners to 15 days
• Shift: Flexible to work with any shift
• Work From Office is mandatory
• Job Level: 3A
• Designation: Quality Analyst

JOB DESCRIPTION FOR 3A:

Role Summary:

Provide independent assurance that dispute submissions meet card-network standardsaccurate reason-code mapping, CE completeness, narrative quality, and control adherencewhile driving CAPA and audit readiness.

Key Responsibilities:

A. Quality Assurance:

• Risk-based sampling across chargeback representment pre-arb arbitration.
• Validate CE completeness, privacy adherence, and evidence integrity per reason code.

B. CAPA & SOPs:

• Analyze network decisions to identify error trends; drive structured CAPA to closure.
• Maintain rule-aligned SOPs; sign off on changes from Ops/SMEs.

C. Audit & Reporting:

• Prepare audit packs; support internal/external/acquirer audits.
• Publish QA dashboards (defects, top error themes, SLA/TAT risks).

Required Qualifications:

• Strong knowledge of VCR/MDR reason-codes & evidence matrices; meticulous documentation.
• Familiarity with VROL/Mastercom and CRM; intermediate Excel.
• Neutral, outcome-focused communication style.

Documents to Carry:

• Carry a printout your updated resume.
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents needs to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)

Mandatory to carry:

Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy.

Pointers to note:

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• Original Government ID card is must for Security Clearance

Thanks & Regards,

Infosys Recruitment Team