Walk-in KFintech - Bulk Opening - Customer Support Associate - Voice (Fresher / Experienced)

KFintech hiring Bulk openings in our customer support team (Contact Center) and Walk-in interviews scheduled for Thursday, Friday &Saturday, 18th, 19th & 20th June at our Hyderabad Head Office.

Pls note - It is mandatory that candidates possess a strong proficiency in both Hindi and English;

Write in resume first page - Meeting Person - HR Lakshman

Please find the job description and interview venue details below for your reference.

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Interview Date & Time: 18th, 19th & 20th June (Thursday, Friday &Saturday) - 10.30 AM to 3.00 PM

Open Positions: 50 Nos.

Open Positions:

1. Customer Support Associate (Voice Process) - Nanakramguda - (Fresher to 1 yr experience)

2. Customer Support Sr. Associate (Voice Process) - Nanakramguda (1- 3 yrs experience)

3. Customer Support Executive (Voice Process) - Nanakramguda (3-5 yrs experience)

4. QA Executive (Voice Process) - Nanakramguda (3-6 yrs experience)

CTC:

2 LPA - Fresher

2 LPA - 3.5 LPA (Associate / Sr. Associate / Executive)

3 LPA - 5 LPA (QA Executive)

Immediate Joiners Preferred

Minimum Graduation Must

Job Timing: Regular Morning Shift (NO NIGHT SHIFT / NO ROTATIONAL SHIFT) & There is No Transport Provided

5 Days + Alternate Saturdays (2 Saturdays)

Job Description:

·        Answer inbound / outbound calls & respond to the customer emails

·        Manage and resolve customer complaints

·        Identify and escalate issues to supervisors

·        Provide product and service information to customers

·        Research required information using available resources

·        Research, identify and resolve customer complaints using applicable software

·        Document all call information according to standard operating procedures

·        Recognize, document, and alert the management team of trends in customer calls

·        Follow up customer calls where necessary