HCLTech-Mega Walk-in for Dispute Management at navalur - 9th 10th Apr
Venue: ETA 3- HCL Navalur Block 3, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu, 600130
Date: 9th 10th Apr
Time: 10.00am to 2.00pm.
Experience: 2 year - 4.5 year of Relevant Experience.
HR: Sobiya/Jefferson
Dispute Management-Skill Description
Analyze recurring dispute trends and identify root causes.
Collaborate with cross-functional teams to resolve medium-complexity disputes.
Prepare and present dispute dashboards to stakeholders.
Recommend process improvements to reduce dispute volume.
Train new associates on dispute handling procedures.
Ensure documentation is audit-ready and compliant.
Monitor SLA adherence and flag delays.
Support internal audits and compliance checks.
Skills Requirement / Certification
- Root Cause Analysis Identify patterns and underlying issues in disputes.
- Data Interpretation Use dashboards and reports to monitor trends.
- Cross-Functional Communication Coordinate with finance, sales, and operations.
- Process Optimization Recommend improvements to reduce dispute volume.
- Training Support Assist in onboarding and mentoring new associates.
- Audit Readiness Ensure documentation is complete and compliant.
- Customer-Centric Mindset Balance resolution with client satisfaction.
- Stakeholder Management Handle escalations and communicate with senior stakeholders.
- Advanced Reporting Build and interpret complex dispute metrics.
- Project Management Lead initiatives to reduce dispute cycle time.
- Compliance Expertise Navigate legal and regulatory frameworks.
- Mentorship Guide junior team members and review their work.
- Tool Proficiency Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking.
- Change Management Support implementation of new policies or tools.
Required Douments
- Updated Resume
- Govt.ID proof
This job is provided by Shine.com
