WALK-IN DRIVE: Customer Service Representative Inbound

WALK-IN DRIVE: Customer Service Representative – Inbound

Company: StarZen

Location: Gurugram, Haryana

Work Mode: Work From Office

Experience: Freshers and Candidates with 1–3 Years of Experience

Interview Mode: Face-to-Face (F2F) Only

About the Role

StarZen is hiring Customer Service Representatives to join our team. If you have good communication skills, a customer-first attitude, and a willingness to learn, we encourage you to apply. Freshers are welcome!

Key Responsibilities

• Handle inbound customer calls and resolve customer queries and service requests.
• Provide accurate information about products, services, and policies.
• Address customer concerns professionally and escalate complex issues when required.
• Maintain accurate customer interaction records in CRM systems.
• Meet performance targets related to call handling, resolution, and customer satisfaction.
• Deliver a positive and professional customer experience.

Requirements

• Freshers and candidates with 1–3 years of experience in customer service or voice-based support can apply.
• Good verbal communication and active listening skills.
• Customer-focused attitude with patience and problem-solving abilities.
• Familiarity with CRM systems and call center tools is an advantage.
• Willingness to work rotational shifts, including weekends and holidays, as required.

Walk-In Interview Details

Interview Process: One face-to-face interview.

Important: This is a walk-in drive. Candidates must visit our office for an in-person interview. No virtual interviews are available. Selected candidates may receive an offer following the interview and selection process.

Office Address:

Tower B, 14th Floor, M3M Urbana Premium, Sector 67, Gurugram, Haryana – 122101.

Contact Person: Garima

Interested candidates can walk in directly for an interview. Freshers are encouraged to apply!