Walk -in drive at HCLTech for US Healthcare Medical Billing Chennai on 3rd & 4th Apr 26
Date: 3rd & 4th Mar 26 (Friday and Saturday)
Time: 9:30 AM to 1:30 PM
Venue: HCLTech, Tower 4, Shollinganalur,Chennai.
Contact Person:Yuvapriya (HR)
Designation : Team Leader
Experience: 5 to 9 yrs.
Shift: US Shift (Night Shift)
Skill: US Health Care Medical billing
Specification: Excellent Verbal and Written Communication Skills, Revenue Cycle Management, Denial Handling, AR Calling, US Healthcare, Medical Billing, Team Management, Quality management, Provider RCM, Attrition and Shrinkage Control, Team motivation and engagement, Client calls
Job Description:
- Responsible for the day-to-day management of 15 – 25 front level employees
- Team Handling experience is mandatory
- Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction
- Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources
- Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures
- Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).
- Assist with attendance documentation, weekly timesheet validation and schedule adherence.
- Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.
- Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers
- Timely response to mails
SKILLS AND COMPETENCIES
- Microsoft Office (Excel and PPT Preferred)
- High proficiency in communication (Written and spoken)
- Focuses on delivering a positive customer experience
- Proven leadership experience. Should be a team player.
- Ability to develop, lead and motivate a team.
- Ability to identify process improvement ideas for implementation
- Ability to provide and support a vision and direction.
- Proficiency to assemble, organize and sequence work.
Looking for candidates who can join less than 30 to 45 days
Mandatory Documents:
- Updated Resume
- EPFO Service History
