Job Description

WALK IN INVITATION

Date: Friday, 23rd October 2026

Time: 9:00 AM to 1:30 PM

Venue: Simplilearn, Manoj Arcade, 53, 24th Main Road, Sector 2, HSR Layout, Bengaluru Google Map Link

As a Customer Delight Specialist focused on learners, you will be at the forefront of ensuring that every learner's experience with our services is positive, impactful, and supportive. You will be responsible for addressing learner inquiries, providing timely resolutions to their challenges, and proactively offering guidance to help them maximize their learning experience. This role requires empathy, clear communication, and a genuine passion for supporting learners in their educational journeys..

Key Responsibilities:

● Handle Inbound/Outbound Calls, Emails and Chat, for both domestic and international learners

● Resolve product related issues by determining the cause of the problem and selecting and explaining the best solution to solve the problem

● Swiftly and empathetically resolve learner concerns, ensuring a positive resolution and helping them overcome obstacles in their studies or technical issues with ease.

● Help learners access the right resources, whether it's finding materials, suggesting supplementary content, or addressing any issues they may face with study tools.

● Build strong relationships with learners by offering personalized support, understanding their goals, and providing tailored advice to help them achieve their educational aspirations.

● Go above and beyond to exceed learners expectations, surprise them with thoughtful gestures and contribute to learner satisfaction and retention

Desired Profile:

● Excellent communication skills (verbal & written) with a flair for problem solving.

● Should have a professional approach in managing day to day schedule adherence.

● Able to drive customer centricity in the team.

● Experience of 0 - 1 year in voice process (Calls, Chat and Ticket management)

● Should be from technical background (BTech, BCA, BSc. Computer Science)

● Experience in an ed-tech or educational services environment is preferable

● Familiarity with online learning platforms, learning management systems (LMS), and digital content delivery tools.

● Knowledge of learner engagement strategies and the ability to personalize experiences.

Shift Timing: Rotational Shift & Rotational Week offs