Waitress (Muscat, Oman)

Job Title: Waitress - F&B Service

Reports To: Asst. Restaurant Manager / Restaurant Manager

Department: F&B Service

Location: Muscat, Oman

Multi-Cuisine Restaurant – Waitress, Muscat, Oman

Job Summary:

We are looking for a friendly, professional, and customer-focused Waitress to provide excellent food and beverage service to our guests. The ideal candidate should ensure customer satisfaction, maintain cleanliness, and uphold the restaurant's service standards.

Key Responsibilities:

• Greet customers promptly and courteously as they arrive.
• Present menus and explain daily specials, if applicable.
• Take accurate food and beverage orders and relay them to the kitchen and bar staff.
• Serve food and drinks in a timely manner.
• Check in with guests to ensure satisfaction with each course.
• Address customer questions or concerns with professionalism and escalate when necessary.
• Clear and reset tables for the next guests.
• Handle payments accurately and process transactions using the POS system.
• Maintain cleanliness and organization in the dining area.
• Follow all health and safety regulations.
• Collaborate with team members to ensure smooth restaurant operations.

Qualifications:

• Diploma in Hospitality Industry
• Previous restaurant or hospitality experience preferred.
• Excellent communication and customer service skills.
• Ability to work efficiently in a fast-paced environment.
• Positive attitude and professional appearance.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• Ability to stand and walk for extended periods.