Job Title: VP Operations
Location: HSR Layout, Bangalore
Experience: 10-15 years
Type: Full-time (On-site)
Company: Codingal
Codingal (www.codingal.com) is the global leader in online coding and AI education for kids and teens. We offer live, interactive classes led by expert Computer Science instructors, empowering students to build apps, games, websites, and AI-powered projects.
Our mission is to help kids fall in love with coding and prepare them to become future-ready creators - entrepreneurs, engineers, and scientists. With a curriculum accredited by STEM.org and aligned with the K-12 Computer Science Framework, we offer personalized learning through 1:1 and small-group classes.
As AI reshapes the world, Codingal integrates real-world AI tools like ChatGPT, machine learning, and data science into the learning journey, helping kids not just use AI - but build with it.
Trusted by over 500,000 students worldwide and backed by Y Combinator, Rebright Partners, and top angels, Codingal is rated 4.9/5 by students and has an NPS of 86, making it the most loved platform for coding and AI education.
About the Role
As we scale beyond 12,000+ learners, 500+ teachers, and multi-country operations, our delivery engine has become increasingly complex. We're looking for a VP Operations to unify and scale our operational verticals under one umbrellabringing together Teacher Operations, Student Onboarding, and Customer Support into a world-class delivery machine.
This is a high-impact leadership role where you'll be the single owner of delivery quality, scheduling efficiency, onboarding excellence, and the overall student-teacher-parent experience across all markets. You'll professionalize our operations function for our next stage of growth while freeing up significant founder bandwidth from tactical problem-solving.
What you'll do
- Lead Student Onboarding: Own the post-enrollment delivery setupmatching students with the right teachers, scheduling first classes within TAT, managing complex group class batch formation, and reducing onboarding delays and escalations
- Scale Teacher Operations: Drive slot health improvement, scheduling and allocation efficiency, teacher readiness and attendance, substitute workflows, and reduction of class cancellations and clashes
- Elevate Customer Support: Set and achieve support SLAs (first-response time, resolution time), improve CSAT and NPS, ensure multi-country support coverage, and build strong escalation management systems
- Build Process & Systems Excellence: Create SOPs for all key workflows, establish dashboarding and daily/weekly review mechanisms, implement automation and AI-driven operations, and collaborate closely with Product/Engineering on internal tools
- Develop Your Team: Build, hire, and coach a strong second line of Directors and Senior Managers who can independently run their functions
- Drive Predictability: Establish metrics-driven operations that deliver consistent, high-quality experiences across all student and teacher touchpoints
- Scale Globally: Ensure operational playbooks work seamlessly across multiple countries and time zones
What We're Looking For
- Education: Engineering degree (mandatory); MBA from top-tier schools (ISB, IIMs, SP Jain, NMIMS, Great Lakes) preferred
- 10-15 years total experience, with minimum 5+ years leading multi-layer teams (Managers Team Leads Associates)
- Large-scale operations leadership: Experience managing 100-200+ people in tech-enabled, multi-layer operations
- Teacher/Workforce Operations: Background in managing teacher-like supply, large-scale delivery or scheduling operations, or post-sales service experience
- Multi-country operations: Experience working with multi-time-zone or international operations is a strong plus
- Operational Excellence: Demonstrated ownership of delivery metrics, experience reducing escalations and improving SLAs, strong analytical and dashboard-driven mindset
- Cross-functional Leadership: Proven ability to collaborate with Product and Engineering teams, comfort implementing SOPs, automation, and new systems
- People Leadership: Ability to build second-line leadership, strong communication skills, and a calm, structured approach during high-pressure situations
Bonus if you have
- Experience from EdTech companies or consumer marketplaces with sophisticated supply-demand matching
- Certifications or demonstrated experience in Lean Operations, Six Sigma, Process Optimization, Workforce Management, or AI-driven operations
- Track record of building operational engines from good to great in high-growth environments
- Experience with complex scheduling, matching algorithms, or marketplace dynamics
What's in it for you
- Lead operations for one of the world's fastest-growing EdTech companies backed by Y Combinator
- Work directly with founders in a high-impact role where your decisions shape the experience for thousands of students and teachers daily
- Build and scale a world-class operations organization from the ground up
- High ownership environment with the autonomy to implement your vision for operational excellence
- Compensation: Top 1% salary for this role as per industry standard along with lucrative stock options
Perks:
- Free lunch and dinner
- Employer PF contribution
- Medical insurance coverage
Please note that this is an in-person role, with no remote option available.
You get to work with a young & smart team, including directly with the founders, who are on a mission to inspire school kids to fall in love with coding. Join us on the journey to provide coding and AI education to every K-12 student and prepare them for the future.
Apply now!
