Vp HR

 Culture and Collaboration

1. Strengthen collaboration between Tech and BSS.
2. Create shared forums for talent, capability and CS/CX issues.
3. Build a One ODL culture without ignoring BU-specific needs.
4. Help leaders communicate priorities and change clearly.
5. Build trust, ownership and readiness for organisational scale.

Strategic HR Leadership

1. Partner closely with Tech, BSS and enabling-function leaders.
2. Understand ODL's product, delivery model, client pressures and workforce needs.
3. Build a practical HR strategy linked to business growth.
4. Improve HR credibility, accessibility and business relevance.

Talent, Workforce and Compensation

1. Create specialist recruitment ownership for Tech and BSS.
2. Introduce rolling 6–12-month workforce plans.
3. Improve candidate quality through role scorecards and work-sample assessments.
4. Build campus, fresher and experienced-hire pipelines.
5. Reduce long-pending requisitions and improve hiring SLAs.
6. Establish clear salary-review governance.
7. Build transparent career paths from fresher to specialist, lead and manager.
8. Identify critical talent, product-knowledge holders and succession risks.
9. Establish HRBP support for Tech and BSS.
10. Lead monthly HR–business listening and review forums.

Performance and Leadership

1. Fix and strengthen Keka appraisal workflows.
2. Establish clear goals, feedback cycles, appraisals and promotion criteria.
3. Develop frontline and middle managers in people leadership.
4. Build leadership pipelines and succession plans.
5. Introduce mentoring, coaching and structured leadership development.

HR Operations and Employee Experience

1. Clarify ownership across TA, HR Operations, HRBP, L&D, and employee relations.
2. Improve onboarding, induction, payroll, exits and HR service delivery.
3. Establish HR dashboards, service standards and regular reporting.
4. Build a responsive grievance-handling mechanism.
5. Improve employee listening, recognition and internal communication.

Key Skills

• Strong facilitation and stakeholder management.
• Business partnering with senior leaders.
• Change management and process redesign.
• Workforce planning and organisation design.
• Technology / IT services / product / BSS HR exposure.
• HR operations and HRIS expertise.
• HR analytics, dashboards and reporting.