VP & Governance and Transformation Lead, Global Shared Services

VP & Governance and Transformation Lead, Global Shared Services

The VP & Governance and Transformation Manager, Global Shared Services (GSS) is a VP role reporting to GSS Governance and Transformation Lead and supporting the team based out of India for all matters related to governance, talent management and strategy aligned to various Liberty Mutual Insurance (LMI) Insurance (Finance) engagements spread across geographies. The team oversees the execution of the overall Enterprise wide outsourcing workstream and serves as a single point of contact for Home office and Regions.

Ideal candidates should:

• 15+ years of work experience in Insurance / Reinsurance Finance, Governance, Transition and BPO management role in the P&C domain, spread across various departments in the Insurance value chain like Finance (SME)
• Higher education in Finance / P&C Insurance (i.e., MBA, CA, CPA, ACII, CPCU or FIII) is preferred.
• Have considerable experience in working in an offshore-onshore environment, with multiple stakeholders spread across geographies.
• Have organizational and multi-tasking skills with strong stakeholder management (CXO level) & cross-functional influencing skills.
• Be able to work independently and in a team environment while balancing creative problem-solving with concrete business needs.
• Have a strategic and tactical business judgment and maintain a sense of urgency to execute quickly and efficiently.
• Be self-motivated, takes initiative and has the ability to effectively organize, multi-task and prioritize a wide array of initiatives.
• Be a creative problem-solver who is naturally curious.
• Have aptitude for innovation, high integrity, and ethics.
• Be flexible to work across time zones to support global teams as necessary.
• Be open to travel across international locations to support business requirements as necessary.

The ideal candidate will also have a deep understanding of Liberty's culture & business operations to drive consistent expectations and the highest quality delivery standards from strategic partners to support business and functional transformation programs in an onshore/offshore environment.

This role shall entail working closely with the Internal Stakeholders and the Strategic Vendor Partner(s).

Responsibilities include but are not limited to:

1. Governance
2. Governance Framework - Maintaining a strong governance framework including MBRs, QBRs and Townhalls. This is to facilitate performance management, feedback mechanism and effective communication between LM stakeholders and their offshore teams.
3. Performance Management - Ensure robust tracking of progress including performance monitoring of the offshore delivery and building action plans around deficiencies.
4. Liaising with internal stakeholders and strategic vendor partner(s) eventually leading to fostering of closer working relationships
5. Internal Audit – Ensure correct invoicing, transformation benefits delivered, and operational efficiencies and quality delivered by the vendors in line with the MSA/SOW (contractual agreements)

1. Talent Management
2. Managing Development Program (DP): Design and help run a training engine to cater to different kinds of skillsets spread across P&C domains.
3. Staffing and Hiring needs - Help offshore team staff for ongoing requirements and backfill for positions as and when team members leave
4. People and Engagement - Rewards and recognition framework (R&R activities & joint calendar)

1. Strategy and Transition Management
2. Support business identification/opportunities in the global markets related to outsourcing, feasibility analysis and set-up.
3. Proactively find out bottlenecks in account and delivery management and effectively communicate them to stakeholders. The incumbent would also be expected to lend a hand as and when required to help offshore team tide over challenges.
4. Support offshore transitions and project management. Provide consultancy to offshore/onshore managers to drive successful transitions and offshoring benefits.

Qualifications:

• Master's in business administration fom Top Tier Institute. Higher education in P&C Insurance (i.e., MBA, ACII, CPCU or FIII) is preferred.
• 15+ years of relevant work experience in Insurance Industry (preferably P&C). Experience in end-to-end offshore Insurance / Reinsurance F&A, Finance Operations life cycle management.
• 5+ years of experience in people, project, transformation, governance and program management
• Strong MS Office Skills - Story Boarding using MS PowerPoint
• Hands-on experience in tools such as Advance Excel, SQL, R, Python and Visualization Platforms such as Power BI would be an added advantage.
• History of excellence in academics and personal achievements
• Proven experience in working with / managing cross-functional teams.
• Excellent organizational, analytical and time management skills
• Excellent interpersonal, communication, presentation, negotiation skills with strong influencing and persuasive talents

Benefits:

We value your hard work, integrity and commitment to positive change. In return for your service, it's our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please speak to our Local Talent Advisor.

Other Local Benefits*

Group Mediclaim Insurance cover: Hospitalization expenses shall be covered for Self, Parents (in-laws for female employees only), Spouse and up to 2 dependent children on a family floater basis.

Group Life Insurance cover: In the unfortunate event of death on account of an accident or natural causes, an employee's nominee shall be eligible for an insurance cover equivalent to 3 times that of your TEC.

Group Personal Accident Insurance cover: The policy covers an employee in the event of bodily injury due to an accident. The policy also covers temporary disability and permanent disability due to an accident.

Flexi-pay components: LVI offers an option to choose from Flexi-pay components. Amounts opted under the Flexi-pay will be a part of your TEC and will be adjusted from your Consolidated allowance.

Gratuity: Shall be payable in accordance to the Payment of Gratuity Act 1972

The above benefits are subject to management review. The company reserves the right to append / delete any of the clauses / provisions mentioned above as it may deem appropriate from time to time.

Overview:

At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued, and their growth championed.

We're dedicated to doing the right thing for our employees, because we know that their fulfilment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Primary Location: Hybrid model -Delhi NCR / Mumbai

Travel: Global 5-10%

Schedule: Full-time

Salary: Industry Leading

Education Level: Master's in business administration fom Top Tier Institute. Higher education in P&C Insurance (i.e., MBA, CA, CPA, ACII, CPCU or FIII) is preferred.