The Opportunity
Adecco is partnering with our client – a leading global financial services organisation – to hire an experienced VP, Global Payment Solutions Operations to lead day-to-day operations for migrated payment and banking processes within a Global Service Centre (GSC) environment.
This is an exciting opportunity for an experienced banking operations leader to oversee service delivery, operational risk, controls and continuous improvement across critical payment operations.
You will work closely with senior stakeholders across local and global functions, internal customers and outsourced service providers to ensure strong operational performance and customer outcomes.
The role offers the opportunity to lead operational transformation, strengthen controls and resilience, drive process improvements, and manage high-performing teams within a complex, regulated banking environment.
Office Location: Mapletree Business City
Work Arrangement: Office-based / as required by business needs
Salary: Up to $10,000 per month, depending on experience and interview outcome
The Talent
- Proven leadership experience in banking operations, transaction processing or Global Service Centre (GSC) environments.
- Strong operational management experience covering SLA delivery, capacity planning, productivity, cost management and service performance.
- Strong understanding of operational risk, controls, audit and compliance within a regulated banking environment.
- Experience managing payments or transaction banking operations, including areas such as payments, cheques, screening, time deposits or account maintenance will be highly advantageous.
- Demonstrated experience driving process improvement and operational excellence, with a Lean or continuous improvement mindset.
- Strong experience managing operational change and transformation initiatives, including planning, governance, implementation and stakeholder management.
- Proven ability to manage outsourced service providers, ensuring service levels and contractual/operational requirements are consistently met.
- Excellent stakeholder management and communication skills, with the ability to influence senior stakeholders across functions, regions and external partners.
- Strong people leadership capabilities, including coaching, performance management, capability development and building a collaborative, high-performing team culture.
- Strong understanding of operational resilience and business continuity, including exception management, contingency planning and issue escalation.
- Highly organised, analytical and solutions-oriented, with the ability to manage competing priorities in a fast-paced and highly regulated environment.
Job Description
- Lead day-to-day Global Payment Solutions operations for migrated processes, including Payments, Cheques, Screening, Time Deposits and Account Maintenance, ensuring transactions are processed and authorised within delegated limits.
- Own service delivery and ensure agreed SLAs, operational timelines and customer outcomes are consistently achieved.
- Lead and manage operational change initiatives, including industry and internal projects, ensuring strong governance and timely implementation.
- Build proactive relationships with internal customers and senior stakeholders across local and global functions to drive service performance and continuous improvement.
- Oversee outsourced activities and service providers, ensuring performance meets defined standards and contractual and operational expectations.
- Drive quality and productivity improvements through error tracking, root-cause analysis, best-practice adoption and workflow optimisation.
- Identify opportunities to reduce operational losses and costs through process improvement and operational efficiency initiatives.
- Maintain robust operational controls, audit and regulatory readiness, ensuring compliance with relevant policies and timely closure of audit actions.
- Manage operational risk and resilience by monitoring exceptions, ensuring suspense accounts are balanced, driving timely remediation and activating contingency plans when required.
- Lead, coach and develop operations teams, ensuring strong performance, capability development and employee engagement.
- Promote a culture of continuous improvement, accountability and operational excellence across the team.
Next Step
- Send your updated resume to [Confidential Information]
- Email Title: Apply VP, Global Payment Solutions Operations
- All shortlisted candidates will be contacted.
Jason Lew Hong Kang
EA Licence Number: 91C2918
Personnel Registration Number: R1876435
