Leading at Cognizant
This is a Leadership role at Cognizant. We believe how you lead is as important as what you deliver. Cognizant leaders at every level:
Drive our business strategy and inspire teams around our future.
Live the leadership behaviors, leading themselves, others and the business.
Uphold our Values, role modeling them in every action and decision.
Nurture our people and culture, creating a workplace where all can thrive.
At Cognizant, leadership transcends titles and is embodied in actions and behaviors. We empower our leaders at every level to drive business strategy, inspire teams, uphold our values, and foster an inclusive culture.
About The Role
As a VP - Global Head of Workforce Planning and TSC you will make an impact by being a key member of the Operations organization and works closely with the Commercial COO Delivery COOs (MDU and ISL) besides the Delivery and Commercial heads to Anticipate rigorously manage business performance enabling the Organization to consistently achieve its revenue and profitability targets whilst delivering strategic objectives outlined below. This is a strategic hands-on role responsible for the day-to-day operating activities
In This Role, You Will
Lead Enterprise Head count (EHC) planning to align with the forecasted revenue to meet Monthly/Quarterly and Annual targets including -
- Capacity planning for Lateral hiring CWR Deployment and Gen C absorption across geographies
- Engaging with the Academy on advanced skilling plan to keep the supply fit for purpose
- Capacity planning and skilling at RDC/GDC
Demand Management to ensure the organization has a single version of truth on demand (Adequacy Quality and quantity) and works closely with the markets to predict emerging skills requirements. Continuously monitor the demand quality and works with markets to improve quality of demand including commercial constructs for better fulfillment
- Actively monitor and track Internal supply in engagements that needs to contribute to revenue generation (track billability/utilization)
- Supply from Bench that is to be made fit for purpose the skilling while concurrently ensuring that aging and undeployable bench is rightfully made applicable as per ADP policy guidelines
- Set target (ISL Markets & Industries) and govern the competent and proficient pool that needs to be encouraged to take up higher order roles through IJM
- Identify the travel ready (Visa ready) pool regularly and negotiate with the ISL/Industries ensuring that onsite demands are managed through this supply pool optimally reducing external hiring dependency
- Manages the global visa program including localization initiatives as a supply channel
Fulfillment
- Ensure 90% fill rate for all SL/Markets
- Develops and delivers to a large account ramp-up including GCC and/or Rebadging initiatives
- Track and Triage the fulfilment trends and the focus needed at different levels within the biz units across ISL/Industries
Bench Management
- Works with SL and markets to ensure the bench are maintained within the benchmarked levels
- Actively interlocks with Academy SL Competency leaders and Markets to execute learning programs for quick deploybility of associates
Organize disciplined fulfillment reviews by providing management with actionable insights then ensuring action plans are developed and tracked until successful implementation
Periodic review (weekly to quarterly as relevant) to monitor the plan vs. progress as outlined to biz units on the metrics derived from above
Institutionalize knowledge by continuously capturing and sharing best practices
Support a high-performance TSC organization by attracting recruiting developing and retaining highly skilled and experienced associates that are part of current operations
Consistently demonstrate the
Cognizant Way to Lead, which means operating with
Personal Leadership (building trust, collaboration, and inclusion),
Organizational Leadership (driving vision and purpose, demonstrating a strategic and enterprise mindset, and creating and communicating a bold direction that inspires purpose), and
Business Leadership (exemplifying client focus, managing ambiguity with accountability and results, and operating with financial acumen)
What You Need To Have To Be Considered
- At least 20+ years of relevant global and cross functional expertise and experience with a mix of Delivery Deal review Commercial constructs and Operations
- Highly successful P&L Manager and high potential business leader
- Solid academic background with business management degrees from the worlds best schools
- Excellent consulting experience and proven ability to lead facilitate negotiate and collaborate with cross functional teams to deliver successful business outcomes
- Excellent interpersonal communications public speaking and presentation skills
- Embodiment of the Cognizant Way to Lead: Leading Self, Leading Others, & Leading the Business
- The embodiment of Cognizant's Values of: Work as One, Dare to Innovate, Raise the Bar, Do The right Thing, & Own It
These will help you succeed
- Ability to create a vision design review orchestrate and implement a plan for ongoing business improvement
- Capability to lead team and organization through significant change in a fast-paced entrepreneurial high growth environment with continuously increasing scale and complexity
- Ability to connect the dots analyze key issues identify trends provide insights and develop and implement strategic solutions
- Drive a common culture build an open transparent and cohesive environment through effective communication and exceptional collaboration
- Ability to influence stakeholders negotiate escalate Triage to resolve and govern the enterprise vision across the BU-s
- Ability to command respect and trust internally and externally
- Executive presence gravitas and credibility to make things happen
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring to be in a client or Cognizant office.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
