VOIP Support Engineer

Key Responsibilities

• Need to manage client communication.
• Need to install, configure and maintain the softwares.
• Communicate with the QA and Dev team for issues and provide proper information for a particular issue.
• Build and configure tools to reduce the occurrence of errors and improve customer experience
• Perform root cause analysis for errors
• Deploy applications like Web server (Apache, Nginx, etc.), Database server (MySQL, MongoDB), VoIP applications (Asterisk, Freeswitch, Opensips, etc) as per requirement.
• Provide technical assistance in Web Server, Database Server, VoIP Applications, etc to the internal/external customers.
• Need to provide training to the team.
• Manage High Availability and DB replication
• Need to work and resolve issues in defined SLA to increase customer satisfaction.

Eligibility Criteria:

• Excellent communication skills & Should be able to communicate & write in English
• Strong knowledge of Linux
• Excellent knowledge of VoIP and SIP
• Should have experience in installation & configuration of Products
• Good knowledge in any open source VoIP solutions like Asterisk, FreeSWITCH, OpenSIPS, Kamailio
• Good experience in tools like wireshark, tcpdump, sipp, fail2ban & IPtables
• Must have excellent analytical and troubleshooting skills
• Good knowledge of Mysql, Mongo Database
• Experience & knowledge of Database Replication & Heartbeat configuration will be required..
• Good experience in Client Support